General Manager, Los Angeles

Throne Labs • Los Angeles, CA

4d • $150,000 - $220,000

About The Position

Throne is a fast-growing Series C startup providing clean, safe, accessible restrooms to cities, transit agencies, and public spaces. The General Manager is the senior leader for Throne’s Los Angeles market in a newly created role, reporting to the VP of Operations and leading the LA field and operations team, including an Operations Manager responsible for cleaning and a Technical Operations Manager. The role’s first priority is operational excellence: keeping every unit clean, stocked, and functioning across a large, dispersed footprint.

The General Manager owns the LA P&L and market performance, leads daily field operations and frontline teams, and is accountable for the LA Metro relationship and escalations. The role also adapts company playbooks to local operating procedures, develops long-term plans for growth and asset maintenance or replacement, and partners with product and engineering to improve units and internal tools. The role involves occasional travel to other markets during onboarding and is then mostly within the LA metro area.

Total cash compensation is $150,000–$220,000, including base salary and bonus, with actual compensation dependent on applicable experience, skills, and geographic location. The position is eligible for a comprehensive benefits package, including equity. Throne is an Equal Opportunity Employer and provides reasonable accommodations as applicable by law. Employment may be contingent on acceptable job-related drug testing, motor vehicle reports, and/or background checks, as applicable and permissible by law.

Requirements

• At least 7 years of experience in operations or field services.
• At least 5 years leading frontline teams of 75 to 250 people.
• Experience running maintenance and servicing of public-facing field assets in areas such as transit, fleet, car share, micro-mobility, facilities, or municipal services.
• Experience managing frontline, hourly teams, including dispersed employees who may not be seen every day.
• Ability to analyze data, select appropriate views, and identify the data needed for decisions.
• Experience owning a P&L and making cost and quality tradeoffs under pressure.
• Willingness to make difficult decisions and be available when the market needs support.
• Clear communication and reliable follow-up.
• Ability to work quickly amid ambiguity.
• Care about public restroom access.
• Travel for one or two trips to other markets during onboarding, followed mostly by travel within the LA metro area.

Nice To Haves

• Bachelor’s degree or equivalent experience is preferred.
• SQL.
• Experience with workforce scheduling, fleet, maintenance, or ticketing systems.
• Excel modeling experience.
• Experience working with product teams on internal tools.

Responsibilities

• Own the Los Angeles P&L, including revenue, costs, and margin.
• Manage key performance indicators, including cleanliness and odor scores, uptime, response times, labor costs, and customer satisfaction.
• Understand the factors affecting performance metrics and make tradeoffs among cost, quality, and staffing.
• Build the long-term plan for growth, maintenance, and asset replacement.
• Partner with product and engineering teams to improve units and internal tools.
• Lead daily field operations, including cleaning, restocking, pumping, and technical maintenance.
• Drive recovery of cleanliness and odor scores.
• Adapt company playbooks into Los Angeles standard operating procedures.
• Recruit, develop, and retain a large frontline team, and hold a dispersed team accountable.
• Hire a Technical Operations Manager and build a performance review program.
• Own incident escalation for outages, vandalism, and safety events, including after-hours incidents.
• Ensure compliance with contract, safety, and fleet requirements.
• Be accountable for the LA Metro relationship, leading escalations and key conversations; day-to-day contact may be handled by the Operations Manager, while the Revenue team owns the commercial relationship.
• Report performance to the customer using data and regular check-ins.
• Represent Throne with local agencies and community partners, including occasional permitting and site placement.
• Raise risks and opportunities to internal stakeholders early.

Benefits

• Medical, dental, and vision insurance, with medical options that are 100% employer-paid.
• Equity for all US-based positions.
• Daily access to earned wages.
• 401(k) plan.
• Paid time off that grows with tenure, in addition to paid sick time and paid parental leave.
• Life insurance and AD&D coverage.
• Short- and long-term disability insurance.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed