General Manager, Los Angeles

Throne Labs•Los Angeles, CA

2d•Onsite

About The Position

Throne is hiring a senior leader to oversee its Los Angeles market as the company scales its public restroom services. Reporting to the VP of Operations, the General Manager will lead the LA field and operations team, including an Operations Manager responsible for cleaning and a Technical Operations Manager. The role’s first priority is operational excellence across a large, dispersed footprint, ensuring every unit is clean, stocked, and operational. The General Manager owns the LA P&L and market performance, including revenue, costs, margins, operational KPIs, and long-term plans for growth, maintenance, and asset replacement. They lead field operations and a large frontline workforce, manage incidents and compliance, and work with product and engineering to improve units and internal tools. They are also accountable for the LA Metro relationship, lead customer escalations and key conversations, report performance, and represent Throne with local agencies and community partners. The position is based primarily within the LA metro area, with one or two trips to other markets during onboarding. Total cash compensation is $150,000–$220,000, including base and bonus, depending on applicable experience, skills, and geographic location. The role is eligible for a comprehensive benefits package, including equity.

Requirements

At least 7 years of experience in operations or field services.
At least 5 years leading frontline teams of 75 to 250 people.
Experience running maintenance and servicing of public-facing field assets in areas such as transit, fleet, car share, micromobility, facilities, or municipal services.
Experience managing large, hourly frontline teams, including employees who are not seen every day.
Ability to analyze data, select appropriate views, and identify the data needed to support decisions.
Experience owning a P&L and making cost and quality tradeoffs under pressure.
Clear communication and reliable follow-up.
Ability to make difficult decisions, respond when the market needs support, and work effectively amid ambiguity.
Interest in and alignment with the mission of improving public restroom access.
Willingness to travel one or two times to other markets during onboarding and then work mostly within the LA metro area.

Nice To Haves

Bachelor’s degree or equivalent experience.
SQL.
Experience with workforce scheduling, fleet, maintenance, or ticketing systems.
Excel modeling experience.
Experience working with product teams on internal tools.

Responsibilities

Own the Los Angeles market P&L, including revenue, costs, and margin.
Manage key performance indicators, including cleanliness and odor scores, uptime, response times, labor costs, and customer satisfaction; understand the drivers of each metric and make tradeoffs among cost, quality, and staffing.
Build the long-term plan for market growth, maintenance, and asset replacement.
Partner with product and engineering to improve units and internal tools.
Lead daily field operations, including cleaning, restocking, pumping, and technical maintenance.
Drive recovery of cleanliness and odor scores and adapt company playbooks into Los Angeles standard operating procedures.
Recruit, develop, and retain a large frontline team, and hold a dispersed team accountable.
Hire a Technical Operations Manager and build a performance review program.
Own incident escalation for outages, vandalism, and safety events, including after-hours escalation.
Ensure compliance with contract, safety, and fleet requirements.
Be accountable for the LA Metro relationship, leading escalations and key conversations while day-to-day contact may be handled by the Operations Manager.
Report performance to the customer using data and regular check-ins.
Represent Throne with local agencies and community partners, including occasional permitting and site placement.
Raise risks and opportunities to internal stakeholders early.