Community Manager - Los Angeles

Greystar Management Services•Newport Beach, CA

14h•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned 200+ unit lease-up property in Los Angeles. The role manages property team members, daily activities, and resources to achieve budgeted financial and operational goals, while ensuring compliance with Company policies and procedures and applicable housing laws and regulations. Responsibilities include supporting budget development; managing revenue, rent collection, financial reporting, invoices, and expenditures; overseeing leasing and lease enforcement; developing marketing and leasing strategies; supporting resident satisfaction and retention; ensuring maintenance and property standards; supervising staff; and maintaining the client/owner relationship. The position also completes accounting, financial, administrative, and other reports. California Community Managers additionally use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The posted schedule is Monday through Friday, 9 a.m. to 6 p.m., subject to change depending on business needs. The role works in an office environment and may frequently involve outdoor exposure and access to all parts of the property and amenities. Routine local travel may be required. The annual salary range is $95,000–$100,000, and the position is eligible for a 40% housing discount, subject to applicable discount and unit availability.

Requirements

Prior lease-up and affordable housing experience is required.
The posting lists 3–5 years of experience as a Community Manager and also specifies 4–6 years minimum of relevant experience.
Relevant experience applying property management, sales, marketing, and customer service skills to manage an apartment community, resolve customer issues, maintain financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Possess all licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; other on-site staff who drive the golf cart must also have valid licenses.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software; Entrata, Yardi, and/or OneSite preferred.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Able to access all exterior and interior parts of the property and amenities.
Able to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property management software.

Responsibilities

Provide input into property budget development by reviewing financial statements, marketing information, and operational reports.
Manage rent rates, rent and fee collection and posting, bank deposits, and monthly financial status reports to meet revenue targets.
Review and approve vendor, contractor, and service-provider invoices; verify work or purchases, insurance certificates, account coding, and related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including application approvals, discounts, renewal leases, apartment inspections, notices, evictions, and allowable late fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to and resolving complaints, questions, requests, and service issues.
Ensure maintenance team members meet Company standards for responding to and completing resident service requests.
Inspect the property and take action to ensure grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, train, and manage the performance of property staff in accordance with Company policies and practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
In California, manage the lease process using the California-specific Lease File Checklist to ensure documents are complete, compliant, and consistently organized.
Drive a golf cart on property when required, with a valid driver’s license.

Benefits

40% housing discount for this position, subject to applicable discount and unit availability.
Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrues with tenure.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.