District Manager - Los Angeles Area

What the Role•Los Angeles, CA

About The Position

The District Manager oversees the operations, performance, and profitability of multiple car wash locations in the Inland Empire district. The role ensures locations meet company standards for customer service, operational excellence, and financial performance. The District Manager leads, coaches, and develops General Managers to drive results and foster a high-performance culture. The ideal candidate is sales- and service-driven with strong management experience. Preference is given to local candidates who reside within the district. The position requires regular travel throughout the district and occasional travel to the Phoenix corporate support center. The District Manager must be able to work outdoors in all weather conditions and work a flexible, full-time schedule that includes days, evenings, weekends, and holidays. The role involves frequent standing, walking, bending, twisting, kneeling, moving on uneven surfaces, squeezing, and crouching, as well as frequent lifting and carrying of 1–25 pounds and occasional lifting of up to 50 pounds. Super Star Car Wash describes itself as an innovative company with more than 118 locations across Arizona, California, Colorado, and Texas. It highlights the use of car wash technology and eco-friendly practices, community partnerships, fundraising, and charity work, as well as opportunities for employee growth.

Requirements

High school diploma or GED.
At least 5 years of supervisory experience in the car wash, retail, or another service-related industry.
Proven track record of driving sales and operational excellence.
Experience managing, coaching, and developing staff.
Strong leadership, communication, and interpersonal skills.
Proficiency with retail systems, reporting tools, and Microsoft Office Suite.
Strong critical-thinking and problem-solving skills.
Ability to adapt quickly to operational changes, weather impacts, or crises.
Experience managing budgets and expenses.
Ability to successfully pass criminal background and motor vehicle checks.
Ability to travel regularly throughout the district and occasionally to the Phoenix corporate support center.
Ability to work outdoors in all weather conditions.
Ability to work a flexible, full-time schedule including days, evenings, weekends, and holidays.
Must reside in the _____ area.
Ability to interact with others, interpret spoken messages, and use reason to resolve complex problems.
Ability to keyboard, hear, and talk; frequently stand and walk; frequently bend at the waist, twist the upper body, kneel, move on uneven surfaces, squeeze, and crouch.
Ability to frequently lift and carry 1–25 pounds and occasionally lift and carry up to 50 pounds.

Nice To Haves

Multi-unit management experience.
Knowledge or experience with products and services in the automotive or car wash industries.
Labor management knowledge or experience.
Proficiency with scheduling, inventory, and point-of-sale systems.
Mechanical aptitude.
Knowledge of industry trends.
Analytical thinking for interpreting reports and identifying trends.
Risk management knowledge.
Safety knowledge.
Working knowledge of safety, environmental, and compliance regulations.
Knowledge of competitive activity.
Ability to balance hands-on involvement with big-picture oversight.

Responsibilities

Lead and manage a district of car washes, ensuring alignment with company goals and standards.
Drive sales, profitability, and customer satisfaction through strategic planning and monitoring key performance indicators.
Hire, train, develop, and support location managers, including leadership development and succession planning.
Conduct regular site visits to assess operations, compliance, and service quality.
Ensure consistent execution of company policies, procedures, service standards, and safety standards.
Partner with HR and other departments to resolve employee relations issues and support talent development.
Oversee budgets, labor costs, scheduling, and quality control based on seasonal trends and historical performance.
Support staff development, improve operational efficiency, drive sales and revenue, maintain customer and vendor relationships, and enhance the organization's image in support of growth objectives and sales forecasts.
Communicate regularly with location managers by phone, email, or in person.
Communicate effectively with managers, staff, customers, and corporate leadership.
Motivate employees to complete job tasks efficiently and effectively.
Facilitate damage claims and uphold safety standards at all locations.
Ensure local, state, and federal legal compliance, and resolve employee relations issues in partnership with HR.
Support company initiatives related to marketing, promotions, sales, customer service, and talent management.
Identify and share operational best practices to standardize performance across locations.
Support rollout and adoption of new technology or systems to improve operational efficiency.
Perform other duties as assigned.