Community Manager - Los Angeles

Greystar Management Services•Newport Beach, CA

1d•Onsite

About The Position

Greystar is hiring a Community Manager for a 270-unit lease-up property in Los Angeles. The role manages the property’s day-to-day operations, team members, activities, and resources to meet budgeted financial and operational goals and ensure compliance with company policies and applicable housing laws and regulations. The Community Manager contributes to budgeting and financial performance, oversees revenue collection and expenses, reviews vendor invoices, and manages lease enforcement. The role develops marketing and leasing strategies, supports resident satisfaction and retention, oversees maintenance service standards, inspects the property, and supervises onsite staff. It also supports the client/owner relationship and completes accounting, financial, administrative, and other reports. The schedule is Monday through Friday, 9 a.m. to 6 p.m., subject to change based on business needs. The position is eligible for a 100% housing discount. It is based in an office environment, with frequent exposure to outdoor conditions and routine local travel potentially required. California Community Managers also use the California Lease File Checklist to ensure lease documents are complete, compliant, and organized.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold all licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong property management software proficiency.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
3–5 years of experience as a Community Manager, as listed in the role requirements.
Prior lease-up, affordable housing, and Yardi experience.
Experience with Entrata, Yardi, and/or OneSite property management software.

Responsibilities

Contribute to property budgets by reviewing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service provider invoices; verify work or purchases, insurance certificates, and account coding; and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and applying allowable late fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Inspect the property and take action to maintain the safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff in accordance with company policies and practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
In California, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

100% housing discount for this position, subject to applicable discount and unit availability terms.
Competitive medical, dental, vision, disability, and life insurance.
Low-cost basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite housing discounts at Greystar-managed communities for onsite team members, subject to discount and unit availability.
The position may be eligible for weekly, monthly, and/or quarterly bonus programs.