Community Manager - Los Angeles

Greystar•Newport Beach, CA

1d•$100,000 - $105,000•Onsite

About The Position

The Community Manager oversees day-to-day operations of an assigned 270-unit lease-up property in Los Angeles. The role manages property team members, daily activities, and resources to meet budgeted financial and operational goals while ensuring compliance with Company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position includes financial and operational oversight, leasing and marketing strategy, resident relations, property inspections, staff supervision, and owner/client communications. The Community Manager also completes accounting, financial, administrative, and other reports, and for California properties manages the lease process using the California-specific Lease File Checklist. The schedule is Monday through Friday, 9 a.m. to 6 p.m., subject to change based on business needs. Routine local travel may be required. The position offers a 100% housing discount, subject to the information in the posting.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities; the posting also lists 3–5 years of Community Manager experience as a requirement.
Ability to manage a property’s day-to-day operations, resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Required licenses and/or certifications for applicable State and Local jurisdictions.
Valid driver’s license to drive a golf cart on the property; must ensure other on-site staff with access to drive the golf cart also have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Prior lease-up, affordable housing, and Yardi experience.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices by reconciling work or purchases, checking insurance certificates, coding charges, and coordinating communications with vendors, accounting, and clients or owners.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable late fees and other lease charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and ensuring maintenance staff meet Company standards for service requests.
Conduct regular property inspections and ensure the property, grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards.
Supervise property staff by interviewing, hiring, orienting, training, and managing performance in accordance with Company policies and practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
For California properties, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

100% housing discount for this position.
Competitive medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service and additional vacation accrual with tenure.
Onsite housing discounts at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with Company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.