Los Angeles - Operations Manager

Caliber • Torrance, CA

1d

About The Position

The Operations Manager oversees day-to-day branch operations for air, ocean, and road freight, ensuring shipments move on time, on budget, and according to customer requirements. The role leads, trains, and develops operations coordinators and specialists, establishes priorities, and holds the team accountable for service quality and productivity.

The manager monitors operational KPIs, including on-time performance, shipment profitability, and exception rates, and implements process improvements when results fall short. The role works with carriers, agents, customs brokers, and warehouse partners to secure capacity, resolve service issues, and maintain vendor performance. It also ensures compliance with applicable regulations and internal quality standards and customer contract terms.

The Operations Manager partners with sales and customer service to onboard accounts, plan solutions for complex or project shipments, and support key customer satisfaction. The role also coordinates with overseas offices and the broader global network to ensure smooth origin-to-destination handoffs.

Responsibilities

• Manage day-to-day air, ocean, and road freight operations for the branch, ensuring shipments meet timing, budget, and customer requirements.
• Lead, train, and develop operations coordinators and specialists; set priorities and oversee service quality and productivity.
• Monitor operational KPIs, including on-time performance, shipment profitability, and exception rates, and implement process improvements as needed.
• Work with carriers, agents, customs brokers, and warehouse partners to secure capacity, resolve service issues, and maintain vendor performance.
• Ensure compliance with CBP, TSA, FMC, and other applicable regulations, internal quality standards, and customer contract terms.
• Partner with sales and customer service to onboard accounts, plan solutions for complex or project shipments, and keep key customers informed and satisfied.
• Coordinate with overseas offices and the global network to support smooth origin-to-destination handoffs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed