Creator Manager - Los Angeles

Spotlight Media•Los Angeles, CA

2d•$65,000 - $76,250•Remote

About The Position

Spotlight Media is a leading TikTok Shop Partner agency focused on scaling recognizable brands in social commerce. They create custom strategies for clients on TikTok Shop and are dedicated to driving growth on the platform. Spotlight believes the future of e-commerce is social, with creators at its center, and is building a creator-first ecosystem where creators grow with them across a portfolio of brands. This role is for individuals who thrive on ownership, autonomy, and speed, and want to shape how creators, brands, and commerce intersect at scale. The Creator Manager will own and grow a portfolio of TikTok Shop creators and shape the creator strategy for brand partners. This role involves being the main point of contact for creators, acting as a trusted partner to help them earn more, stay engaged, and work with Spotlight again. The position is both creator-facing and client-facing, combining strategy, high-touch relationships, and programs that reach creators at scale. The Creator Manager will collaborate with Account Management and Operations teams to ensure creators and brands receive best-in-class support.

Requirements

1–3 years of experience in creator partnerships, influencer marketing, talent or account management, customer success, or a related field. Internships count.
Confident, clear communication with creators, clients and teammates.
Strategic thinking: ability to look at a brand and its results and form a view on what to do next.
Comfort negotiating and managing expectations.
Strong organization and attention to detail across several projects at once.
The ability to work independently as well as collaboratively.
Genuine interest in TikTok Shop and the creator economy.
Must be a US citizen or legally authorized to work in the United States for a period of no less than 3 years.

Nice To Haves

Experience at an agency, talent management firm, or creator platform
Familiarity with CRMs
Beauty or consumer brand experience

Responsibilities

Develop the creator strategy for each brand, including which creators to work with, what content to make, and how to activate them around launches and key sales moments.
Manage and grow a portfolio of creators across all aspects of the relationship, with a focus on long-term retention and success. Place strongest creators across multiple Spotlight brands over time.
Recruit new creators into the Spotlight network through outreach across email, SMS, DMs and TikTok.
Turn strategy into campaigns and own them from start to finish, from the creative brief to the final video, keeping creators and clients aligned and on schedule.
Track creator performance across brands and use it to coach creators on content that converts, guide priorities, and make recommendations that drive revenue.
Understand each creator's goals, resolve their questions quickly, and represent their needs inside Spotlight.
Build programs and resources that activate creators at scale, such as challenges and incentives tailored to creators' performance, niche and experience, alongside 1:1 relationships.
Partner with Account Management, Operations and Product to surface insights, share best practices, and improve how the company works.