Account Manager - Los Angeles-based

Counterintuity • Burbank, CA

3d • Onsite

About The Position

Counterintuity, a marketing agency dedicated to helping nonprofits achieve their mission, is seeking a highly organized and client-focused, Los Angeles-based Account Manager to join our agency team. This role requires someone who can balance strategic thinking, relationship management, and campaign execution — serving as the primary liaison between our agency and its clients while ensuring seamless communication, alignment, and delivery across every account. Because this role is dedicated entirely to supporting our nonprofit client roster, compensation for this position is benchmarked to nonprofit-sector marketing and account management roles rather than traditional commercial agency pay scales — reflecting both the mission-driven nature of the work and the realities of nonprofit client budgets.

Requirements

• 3 years of experience in account management, marketing, or client services within an agency or marketing firm.
• Strong understanding of marketing strategy, campaign execution, and project management.
• Ability to manage multiple projects simultaneously, keeping them on time and within budget.
• Proficiency in marketing analytics, CRM platforms, and project management software.
• Strong business acumen with an ability to identify opportunities for growth within accounts.
• Excellent communication and relationship-building skills.
• Strong organizational and time management abilities.
• Detail-oriented approach with a problem-solving mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Collaborative and proactive approach to internal teamwork and client engagement.
• Strong organizational skills, attention to detail, and adaptability, with a demonstrated ability to work collaboratively with team members.

Nice To Haves

• Learn agency processes, tools, and workflows.
• Review existing client accounts and gain an understanding of their business goals.
• Meet with internal teams and leadership to establish key working relationships.
• Observe ongoing campaigns and projects to understand execution strategies.
• Take full ownership of assigned accounts, acting as the lead point of contact.
• Begin managing project timelines, budgets, and deliverables independently.
• Identify potential process improvements for more efficient account management.
• Contribute to client presentations and strategy discussions.
• Identify and present opportunities for account growth, such as additional services or expanded scope.
• Lead client meetings, providing strategic insights and recommendations.
• Establish long-term success strategies for assigned accounts to improve retention and performance.
• Set personal and professional development goals to enhance skills in account management.

Responsibilities

• Serving as the primary point of contact for clients — keeping them happy, aligned, and confident in our work.
• Managing select integrated digital marketing campaigns across content strategy, social media, and search marketing.
• Optimizing campaign performance and pushing for the best possible client outcomes.
• Overseeing timelines, budgets, and deliverables, and coordinating closely with the production team to keep work on track and on budget.
• Coordinating with the production team, assigning and QAing work precisely, and achieving results on time and on budget.
• Identifying and pursuing growth opportunities within your accounts.
• Supporting the Director of Client Services and staying current on industry trends and best practices.
• Staying informed on industry trends and best practices to provide clients with innovative marketing solutions.

Benefits

• 401(k) plan with a Safe Harbor employer match.
• Generous Paid Time Off (PTO), plus 11 paid holidays, plus paid days off between Christmas and New Year’s, totaling approximately 26 paid days off.
• Medical coverage, with the company covering 50% of premium costs.
• Eligibility to participate in company bonus plans and incentive programs.
• The opportunity to build a rewarding career while knowing your day-to-day work helps nonprofits extend their reach and further their missions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed