Operations Manager - Los Angeles

sunday•Culver City, CA

2d•$90,000 - $110,000•Hybrid

About The Position

As an Operations Manager for sunday, your primary responsibility is to ensure a best-in-class experience for restaurateurs. This involves managing the entire lifecycle of a restaurant's engagement with sunday, from account creation and information collection to providing tailored QR codes, training the restaurant team, and offering ongoing support to maximize the utilization of the solution. The role requires managing a complex operational system that serves thousands of restaurants, aiming to make it appear simple. You will report to the US Operations Senior Manager and collaborate with teams across different locations. The role offers an opportunity to join early, grow quickly, and influence the company's trajectory.

Requirements

Based in Los Angeles
2-4 years experience in customer success, account management, consulting, operational, or S&O roles at startups, food industry, hospitality, or professional services companies
Excellent communication skills, with the ability to convey goals and deadlines clearly.
Strong ability to manage and prioritize tasks in a fast-paced, high-volume environment. You are structured, reliable, detail-oriented and communicate efficiently with all stakeholders.
Skill in building strong, collaborative relationships with both internal and external stakeholders.
Strong analytical and problem-solving abilities to troubleshoot issues and improve processes.
Natural ownership & growth mentality.
Passion to scale a start-up and an itch to roll-up-your-sleeves and build.

Nice To Haves

1+ years restaurant experience (BOH, FOH, Management)

Responsibilities

Day-to-day account management: Own a portfolio of restaurant partners as their primary point of contact, ensuring a smooth experience from onboarding through ongoing support.
Onboarding & activation: Execute a frictionless onboarding process by coordinating setup, training, and go-live to reduce time from signed to active and drive early adoption.
Restaurant support & retention: Provide timely, high-quality customer support, resolving issues and escalating more complex cases as needed to maintain strong partner relationships.
Adoption & usage growth: Support increased product usage by identifying and applying proven tactics that encourage adoption among restaurant teams and diners.
Operational execution: Manage daily operational workflows (onboarding tasks, follow-ups, issue tracking) to ensure work is completed accurately and on time.
Process & data-driven improvement: Monitor dashboards to identify operational issues and contribute ideas to improve processes, tools, and documentation based on hands-on experience.