Field Strategy & Operations Manager - Los Angeles

Honey Homes•Santa Monica, CA

1d•$110,000 - $150,000•Hybrid

About The Position

Honey Homes is seeking a Field Strategy & Operations Manager to lead their Los Angeles market. This role involves managing two teams: full-time handymen and AI agents/tools. The manager will be responsible for coaching handymen, overseeing AI tool performance, and ensuring overall market operations run smoothly. The position is based in Los Angeles and is a mix of field and office work, not a remote role.

Requirements

3+ years of strategy, operations, or field management experience, ideally at a startup or tech-forward company
Real people leadership: you've hired, coached, and held a team accountable. Experience managing frontline or field teams is a strong plus
Hands-on AI use with concrete results, and the habit of checking output before trusting it; experience building agents or workflows with tools like Claude is a strong plus
Analytical instincts: you use data and dashboards to guide decisions
A hospitality mindset and genuine care for customers and teammates
Valid driver's license and reliable transportation
Must be authorized to work in the U.S.; we cannot sponsor visas at this time.

Nice To Haves

Hands-on familiarity with home maintenance and repair is a plus

Responsibilities

Hire, coach, and lead a team of handymen, owning quality, retention, and team culture
Run daily market operations with an AI toolkit: visit preparation, member communication drafts, scheduling, and performance dashboards
Review and verify agent output, and decide which workflows earn more autonomy over time
Own member experience in your market, including escalations, with hospitality and urgency
Partner with recruiting to keep your hiring pipeline ahead of growth
Use data to find problems early and build playbooks that fix them permanently