Director of Operations - Los Angeles

Modena Allergy + Asthma•Los Angeles, CA

2d•Hybrid

About The Position

The Director of Operations provides day-to-day operational leadership for Modena Allergy & Asthma’s Los Angeles-area clinics and other locations or markets as assigned. Working closely with the CEO, the Director also helps shape and implement enterprise-wide operational standards, centralized services, performance measures, and systems to support a consistent patient and employee experience. The role partners with the Director of Operations – San Diego and other functional leaders to strengthen clinic performance, support new locations and acquired practices, and scale operational best practices. This is a full-time, exempt position, generally scheduled Monday through Friday for 40 hours per week. The role is based in the Greater Los Angeles area in a hybrid capacity, works closely with the CEO, and requires regular travel to Los Angeles-area clinics and periodic travel to other Modena locations or new markets as business needs require. The assigned Los Angeles-area portfolio includes Long Beach, Torrance, San Gabriel Valley, and Hacienda Heights, with geographic responsibilities subject to change as the organization grows. The Director reports to the CEO and directly leads Practice Managers for assigned clinics and locations, while collaborating through matrix or dotted-line relationships with centralized operations functions. The position advises the CEO on operational strategy, growth readiness, organizational design, and scalable processes.

Requirements

Bachelor’s degree in Healthcare Administration, Business, or a related field.
7–10+ years of multi-site ambulatory or specialty-care operations experience, including at least 3 years leading managers across multiple locations.
Experience integrating acquired practices and/or launching new clinics.
Experience leading EHR or practice-management implementations or migrations.
Lean Six Sigma Green Belt or higher, or equivalent demonstrated process-improvement expertise.
Knowledge of revenue cycle, prior authorizations, referral management, and commercial, HMO/IPA, Medicare, and Medi-Cal payer requirements.
Strong analytical skills, including operational KPIs, scorecards, dashboards, and Excel-based reporting.
Familiarity with HIPAA, OSHA, California wage-and-hour requirements, and other relevant healthcare and employment regulations.
Excellent communication, change-management, and relationship-building skills with physicians, operational leaders, and executives.
Patient-first, service-oriented leadership style and commitment to developing people and promoting from within.
Ability to stand, walk, and move throughout the clinic for extended periods, if applicable; occasionally lift objects up to 25 lbs., bend, stoop, or reach as needed.
Frequent use of hands and fingers for patient care and equipment operation; normal or corrected vision and hearing; ability to respond quickly in a fast-paced clinical environment, if applicable.

Nice To Haves

Master’s degree (MHA, MBA, or MPH).
ModMed experience.
Allergy and immunology experience.

Responsibilities

Coach and develop assigned Practice Managers; establish performance goals, conduct evaluations, and build leadership succession capacity.
Monitor clinic performance, including patient volume, provider productivity, new-patient conversion, no-show rates, access and wait times, and staff retention; lead improvement plans as needed.
Align staffing with provider schedules and operational benchmarks; partner with HR and recruiting on hiring and support cross-training.
Coordinate operational onboarding for physicians and advanced practice providers, including clinic placement, schedule development, EHR training, and credentialing readiness.
Partner on budgets, supply and vendor spending, facilities, patient-volume growth, and referral relationships in assigned markets.
Support and lead assigned new-clinic openings from staffing and operational readiness through launch and stabilization.
Assess and standardize workflows using Lean Six Sigma or comparable methods, including appointment types, scheduling templates, check-in/check-out, prior authorizations, AIT renewals, and daily schedule review.
Lead development and maintenance of operational SOPs, policies, forms, and patient-facing materials; partner with nursing and medical leadership on clinical protocols.
Coordinate the 4 Disciplines of Execution (4DX) / Wildly Important Goals cadence, including lead and lag measures, Practice Manager accountability meetings, and executive reporting.
Maintain operational KPIs, scorecards, and dashboards; support external quality reporting, including payer and health-system scorecards.
Clarify responsibilities between centralized and on-site teams and help develop consistent processes for virtual support, patient access, referrals, prior authorizations, and AIT scheduling.
Lead or coordinate assigned practice integrations, targeting full operational integration within 120 days; oversee workflow transitions, staff onboarding, EHR migrations, legacy-system wind-downs, and coordination with billing and credentialing.
Provide operational leadership for ModMed and related patient communication, virtual staffing, and procurement systems; guide standard configurations, migrations, and vendor transitions.
Collaborate with IT and privacy leaders on infrastructure changes, telephone and call-center operations, and security of patient-facing processes.
Support development and expansion of ancillary services, including in-house laboratory operations, as directed.
Oversee operational vendor relationships and contracts, including service performance, renewals, terminations, and issue resolution.
Establish and reinforce a hospitality-inspired approach emphasizing empathy, personalization, and proactive service across patient touchpoints.
Oversee consistent patient complaint, grievance, and service-recovery processes, including intake, escalation, resolution, and trend monitoring.
Support adherence to HIPAA, OSHA, applicable wage-and-hour requirements, and payer rules; partner with Billing, HR, and legal counsel on compliance and risk matters.
Develop Practice Manager onboarding, training, and cross-training initiatives that support internal growth and consistent leadership practices.
Collaborate with the Director of Operations – San Diego to align standards, share best practices, coordinate manager forums, and adapt geographic responsibilities as Modena grows.
Perform other duties as assigned.