Operations Supervisor - 90067531 - Los Angeles
About The Position
The Operations Supervisor assists management in achieving designated goals for a train route or assigned location, including revenue recovery, cost control, diversity, guest and employee satisfaction, safety, daily operations, and crisis management. The role monitors workforce personnel, equipment, and services; provides hands-on oversight to ensure Amtrak Service Standards are upheld; audits and evaluates work performance; and conducts verbal and written counseling sessions. The position requires proficiency with Amtrak Food & Beverage point-of-sale devices and specified computer systems and applications, along with strong communication and interpersonal skills. Travel requirements are up to 100%.
Requirements
- Must become proficient with Amtrak Food & Beverage point-of-sale devices and computer hardware and software applications, including Arrow, TDRS, Cicsprod, and the Food & Beverage Sales Report Website.
- Must be proficient in Microsoft Word, Outlook, and Excel.
- Prior demonstrated satisfactory job performance.
- Prior satisfactory attendance.
- Ability to provide coaching, counseling, and performance correction.
- Knowledge of rules and regulations relating to Amtrak Service Standards and union agreements.
- Excellent verbal and written communication and interpersonal skills; must be amiable.
Nice To Haves
- Transportation industry supervisory experience.
- Bachelor's degree.
Responsibilities
- Assist management in achieving goals related to revenue recovery, cost, diversity, guest and employee satisfaction, safety, daily operations, and crisis management for a designated train route or assigned location.
- Monitor workforce personnel, equipment, and services provided.
- Ensure Amtrak Service Standards are upheld through instruction and hands-on oversight of the working environment.
- Perform audits and evaluate work performance.
- Conduct counseling sessions verbally and in writing.
- Provide coaching, counseling, and performance correction.
Benefits
- Health, dental, and vision insurance
- 401K
- Rail Pass Privileges
- Wellness Programs
- Railroad Retirement Benefits
- Employee Assistance Program
- Medical Plan Opt-out Credit
- Life Insurance
- Commuter and Flexible Spending Accounts
- No-cost Personal Health Advocate
- No-cost Financial Advisor Session
- Fertility and Family Building Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
