Director of Operations - Los Angeles

Modena Allergy + Asthma • Los Angeles, CA

1d • Hybrid

About The Position

Modena Health and Modena Allergy & Asthma are physician-led, hospitality-focused, technology-enabled medical practices specializing in allergy, asthma, and immunology care. The Director of Operations provides day-to-day operational leadership for Los Angeles-area clinics and other assigned locations or markets. The role works closely with the CEO and the Director of Operations – San Diego to strengthen clinic performance and help shape and implement enterprise-wide operational standards, centralized services, performance measures, and systems that support a consistent patient and employee experience. The position has direct reports among Practice Managers and works in a hybrid capacity from the Greater Los Angeles area, with regular travel to local clinics and periodic travel to other locations or new markets as business needs require.

The Director leads regional clinic operations, including Practice Manager development, clinic performance, workforce planning, provider onboarding, financial and market performance, and new-clinic launches. The role also drives operational excellence and standardization through process improvement, SOPs, policies, accountability routines, KPI reporting, and consistent centralized-service processes.

The position supports organizational growth by coordinating acquired-practice integrations, EHR and operational-system implementations or migrations, IT and privacy initiatives, ancillary services, and vendor management. It also reinforces hospitality-inspired patient service, complaint and service-recovery practices, and operational compliance, while developing leaders and advising the CEO on operational strategy and scalable processes. This is a full-time, exempt position, generally scheduled Monday through Friday for 40 hours per week.

Requirements

• Bachelor’s degree in Healthcare Administration, Business, or a related field.
• 7–10+ years of multi-site ambulatory or specialty-care operations experience, including at least 3 years leading managers across multiple locations.
• Experience integrating acquired practices and/or launching new clinics.
• Experience leading EHR or practice-management implementations or migrations.
• Lean Six Sigma Green Belt or higher, or equivalent demonstrated process-improvement expertise.
• Knowledge of revenue cycle, prior authorizations, referral management, and commercial, HMO/IPA, Medicare, and Medi-Cal payer requirements.
• Strong analytical skills, including operational KPIs, scorecards, dashboards, and Excel-based reporting.
• Familiarity with HIPAA, OSHA, California wage-and-hour requirements, and other relevant healthcare and employment regulations.
• Excellent communication, change-management, and relationship-building skills with physicians, operational leaders, and executives.
• Patient-first, service-oriented leadership style and commitment to developing people and promoting from within.
• Ability to stand, walk, and move throughout the clinic for extended periods, if applicable; occasionally lift objects up to 25 lbs., bend, stoop, or reach as needed.
• Frequent use of hands and fingers for patient care and equipment operation.
• Must have normal or corrected vision and hearing and be able to respond quickly in a fast-paced clinical environment, if applicable.

Nice To Haves

• Master’s degree (MHA, MBA, or MPH).
• ModMed experience.
• Allergy and immunology experience.

Responsibilities

• Lead operations for assigned Los Angeles-area clinics and additional locations or markets designated by leadership.
• Coach and develop Practice Managers, establish performance goals, conduct evaluations, and build leadership succession capacity.
• Monitor clinic performance, including patient volume, provider productivity, new-patient conversion, no-show rates, access and wait times, and staff retention; lead improvement plans when results fall below expectations.
• Align staffing with provider schedules and operational benchmarks, and partner with HR and recruiting on front-office, clinical, and laboratory hiring and cross-training.
• Coordinate operational onboarding for physicians and advanced practice providers, including clinic placement, schedule development, EHR training, and credentialing readiness.
• Partner on budgets, supply and vendor spending, facilities, patient-volume growth, and referral relationships in assigned markets.
• Support and lead assigned new-clinic openings, from staffing and operational readiness through launch and stabilization.
• Use Lean Six Sigma or comparable methods to assess and standardize workflows, including appointment types, scheduling templates, check-in/check-out, prior authorizations, allergen immunotherapy renewals, and daily schedule review.
• Lead the development and maintenance of operational SOPs, policies, forms, and patient-facing materials, partnering with nursing and medical leadership on clinical protocols.
• Coordinate the 4 Disciplines of Execution (4DX) / Wildly Important Goals cadence, including measures, Practice Manager accountability meetings, and executive reporting across applicable markets.
• Maintain operational KPIs, scorecards, and dashboards, and support external quality reporting, including payer and health-system scorecards.
• Clarify centralized versus on-site team responsibilities and help develop consistent processes for virtual support, patient access, referrals, prior authorizations, and allergen immunotherapy scheduling.
• Lead or coordinate assigned acquired-practice integrations using the integration playbook, targeting full operational integration within 120 days; oversee workflow transitions, staff onboarding, EHR migrations, legacy-system wind-downs, and coordination with billing and credentialing.
• Provide operational leadership for ModMed and related patient communication, virtual staffing, and procurement systems; guide standard configurations, migrations, and vendor transitions.
• Collaborate with IT and privacy leaders on infrastructure changes, telephone and call-center operations, and security of patient-facing processes.
• Support development and expansion of ancillary services, including in-house laboratory operations, as directed.
• Oversee operational vendor relationships and contracts, including service performance, renewals, terminations, and issue resolution.
• Establish and reinforce a hospitality-inspired service approach emphasizing empathy, personalization, and proactive service across patient touchpoints.
• Oversee consistent patient complaint, grievance, and service-recovery processes, including intake, escalation, resolution, and trend monitoring.
• Support adherence to HIPAA, OSHA, applicable wage-and-hour requirements, and payer rules; partner with Billing, HR, and legal counsel on compliance and risk matters.
• Develop Practice Manager onboarding, training, and cross-training initiatives that support internal growth and consistent leadership practices.
• Partner with the Director of Operations – San Diego to align standards, share best practices, coordinate manager forums, and adapt geographic responsibilities as the organization grows.
• Advise the CEO on operational strategy, growth readiness, organizational design, and scalable processes.
• Perform other duties as assigned.

Benefits

• Competitive compensation and professional development opportunities.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan with employer matching.
• Paid time off (PTO), sick time, floating holidays, and holiday pay for eligible full-time employees in accordance with company policy.
• Supportive, mission-focused culture with the opportunity to shape a growing allergy and asthma practice.

What This Job Offers

• Job Type: Full-time
• Career Level: Director