Field Service Representative - Los Angeles

Ferno-Washington, Inc • Los Angeles, CA

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About The Position

The Medical Device Field Service Representative installs, maintains, troubleshoots, and repairs medical equipment at customer sites. The role supports optimal device performance, minimizes downtime, and provides customer service to healthcare providers. The representative serves as a liaison between the organization and its customers, supporting safe and effective use of medical technologies.

The position involves frequent travel within an assigned territory, including work in hospitals and laboratories. It may require participation in on-call or after-hours support schedules.

Requirements

• Two to five years of experience in field service, medical device support, or a related technical role.
• Strong understanding of electronics, mechanical systems, and medical equipment.
• Ability to read and interpret technical manuals, schematics, and diagrams.
• Proficiency with diagnostic tools and troubleshooting techniques.
• Excellent customer service and communication skills.
• Strong problem-solving and critical-thinking ability.
• Ability to work independently with minimal supervision.
• Effective time-management and organizational skills.
• Adaptability in a fast-paced, field-based environment.
• Valid driver’s license and clean driving record.
• Ability to lift and move equipment, typically up to 50 lbs.
• Ability to travel frequently within the assigned territory, up to 75% or more.

Nice To Haves

• Associate’s or bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related field.
• Equivalent combination of education and hands-on technical experience may be considered.
• Familiarity with regulatory standards applicable to medical devices.
• Certification such as CBET (Certified Biomedical Equipment Technician).
• Experience supporting medical equipment such as beds and stretchers, patient monitoring, or diagnostic devices.
• Knowledge of networking and IT systems related to medical devices.

Responsibilities

• Install, configure, and test medical devices at customer facilities according to company standards.
• Perform preventive maintenance, calibration, and safety checks on equipment.
• Troubleshoot and repair devices, diagnosing technical issues and resolving them in a timely manner.
• Provide on-site and remote technical support to healthcare professionals.
• Train clinical staff and end-users on proper equipment operation and basic maintenance.
• Maintain service documentation, including reports, logs, and compliance records.
• Follow regulatory requirements, safety standards, and company policies, including FDA and ISO requirements.
• Manage the assigned service territory, schedule visits, respond to service requests, and engage third-party resources as needed.
• Maintain inventory of tools, parts, and service equipment.
• Collaborate with engineering, sales, and customer support teams to improve customer satisfaction.
• Identify opportunities for service contract renewals, upgrades, or product improvements.

Benefits

• Competitive salary based on experience.
• Performance-based bonuses or incentives.
• Company vehicle or travel reimbursement.
• Health, dental, and vision insurance.
• Retirement savings plan, such as a 401(k).
• Paid time off and holidays.
• Ongoing training and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed