Practice Manager - Los Angeles

Modern Animal • Los Angeles, CA

1d • $75,000 - $102,500 • Hybrid

About The Position

At Modern Animal, we're reimagining veterinary care for pets, clients, and the humans who provide it. We are looking for resilient individuals who want to build something better together. Our clinic managers are empowered to lead with heart, hold high standards, and make space for humor, compassion, and human connection. We offer warm, thoughtful clinic spaces, a 24/7 virtual care team, cross-functional collaboration, and an organization that is constantly evolving and allows you to help shape its future.

Requirements

• 5+ years of people leadership experience (veterinary preferred, but not required)
• Ability to see both the forest and the trees—zoom into the details while never losing sight of the big picture.
• Lead with humility and openness, and see feedback as a tool for building trust and driving growth.
• Know how to create psychological safety, set expectations, and hold people to them with warmth.
• Excited to try new things, make mistakes, and help make something that doesn’t exist yet.

Responsibilities

• Help build, coach, and lead a team that delivers exceptional veterinary care with empathy and excellence.
• Serve as the onsite leader, ensuring the clinic is operationally sound and emotionally healthy.
• Coach, mentor, and develop a diverse team of humans who care deeply.
• Collaborate on hiring and onboarding with an eye toward both skill and cultural fit.
• Own and optimize the schedule to ensure flow, productivity, and sustainability.
• Manage performance, give meaningful feedback, and champion growth.
• Contribute to a thriving business by upholding operational excellence and financial health.
• Model and maintain a culture of kindness, curiosity, accountability, and humor.
• Advocate for the clinic and ensure the team’s voice is heard in broader company conversations.
• Jump in where needed—whether it’s on the floor, in a client conversation, or in a strategy meeting.
• Support a team that works when pets need us most, requiring evening and weekend availability.
• Manage direct reports and work closely with shift leads.
• Handle clients experiencing emotional distress and/or frustration.
• Manage uncooperative patients.

Benefits

• Medical, dental, and vision coverage with multiple plans to choose from
• 401k with company match
• Paid vacation and sick time
• Paid parental leave
• Free Modern Animal membership for your pets and discounts on services
• Access to mental health and well-being support via Spring Health
• A team that supports and celebrates each other
• Sign-on bonus
• Equity grant units

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed