Practice Manager - Los Angeles

Modern Animal • Los Angeles, CA

1d • $75,000 - $102,500 • Onsite

About The Position

Modern Animal is reimagining veterinary care for pets, clients, and the humans who provide it. They are looking for individuals who are resilient, compassionate, and driven to build something better. The company emphasizes creating a positive and supportive environment for its teams, with warm clinic spaces, a 24/7 virtual care team, and cross-functional collaboration. They are an organization that evolves and encourages its team members to help shape the future of veterinary care.

Requirements

• 5+ years of people leadership experience (veterinary preferred, but not required)
• Ability to see both the forest and the trees—can zoom into the details while never losing sight of the big picture.
• Lead with humility and openness, and see feedback as a tool for building trust and driving growth.
• Know how to create psychological safety, set expectations, and hold people to them with warmth.
• Excited to try new things, make mistakes, and help make something that doesn’t exist yet.
• Regular evening and weekend work is required.
• Local travel for training and cross-functional meetings.

Responsibilities

• Help build, coach, and lead a team that delivers exceptional veterinary care with empathy and excellence.
• Serve as the onsite leader, ensuring the clinic is operationally sound and emotionally healthy.
• Coach, mentor, and develop a diverse team of humans who care deeply.
• Collaborate on hiring and onboarding with an eye toward both skill and cultural fit.
• Own and optimize the schedule to ensure flow, productivity, and sustainability.
• Manage performance, give meaningful feedback, and champion growth.
• Contribute to a thriving business by upholding operational excellence and financial health.
• Model and maintain a culture of kindness, curiosity, accountability, and humor.
• Advocate for the clinic and ensure the team’s voice is heard in broader company conversations.
• Jump in where needed—whether it’s on the floor, in a client conversation, or in a strategy meeting.
• Manage direct reports.
• Work closely with shift leads.
• Work with clients experiencing emotional distress and/or frustration.
• Handle uncooperative patients.

Benefits

• Medical, dental, and vision coverage with multiple plans to choose from
• 401k with company match
• Paid vacation and sick time
• Paid parental leave
• Free Modern Animal membership for your pets and discounts on services
• Access to mental health and well-being support via Spring Health
• A team that supports and celebrates each other
• Sign-on bonus
• Equity grant units

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed