Community Event Facilities General Manager

Brownwood, City of•Brownwood, TX

About The Position

The Community Event Facilities General Manager is a supervisory position operating under the general supervision of the Parks & Recreation/Community Facilities Director. The role provides client services and oversees the recruitment, planning, organization, marketing, promotion, and management of events at City of Brownwood community facilities, including the Multipurpose Event Center, Depot Civic & Cultural Center, Adams Street Community Center, and other assigned venues. The position requires marketing, communications, and tourism development capabilities to promote Brownwood as a regional event and visitor destination, as well as a commitment to the City of Brownwood “I SERVE” Core Values. The General Manager supervises facility personnel and operations, develops and manages events, assists with budgeting and operating policies, and coordinates event logistics and production with clients and city departments. The role also builds relationships with event organizations and planners, supports destination marketing with the City’s Tourism team, and reports on event activity and economic impact. The position supervises a Facility Maintenance Supervisor, four Facilities Attendants, and two to three seasonal Facility Attendants, and indirectly works with an administrative assistant and volunteers.

Requirements

At least four years of professional experience in community facility management, marketing, communications, the travel and tourism industry, or equivalent professional experience.
A bachelor’s degree from an accredited university is preferred, ideally in Hospitality, General Hospitality Administration, Event Management, Tourism & Travel Services, Marketing, Communications, Business, or a related hospitality, event, or business field; a combination of education and work experience may be considered in lieu of a degree.
Ability to communicate with people of diverse cultural and educational backgrounds and to supervise and support staff development.
Ability to manage multiple priorities and events simultaneously, including prospective pipeline management.
Administrative and management skills sufficient to operate community event facilities, supervise personnel, and plan events.
Knowledge and experience with Microsoft Office and familiarity with marketing tools, social media platforms, digital content creation, CRM systems, and event promotional technologies.
General knowledge of laws, regulations, and policies governing public facility operations.
Public relations and conflict-resolution skills, and demonstrated ability to support tourism development through strategic communication and destination promotion.
Ability to travel between sites and drive various types of equipment and vehicles to and from worksites.
Ability to perform the physical activities described, including standing, walking, bending, kneeling, twisting, climbing, lifting, and moving about office or facility spaces.
Ability to work in extreme temperatures and varied weather conditions, and to walk on slippery, loose, uneven, or sloped surfaces.
Ability to occasionally lift materials weighing approximately 20 to 30 pounds and climb to reach cabinets.
Ability to work around dirt, dust, noise, and possible electrical, mechanical, or chemical hazards.
Ability to maintain continuous significant contact with employees, department heads, community organizations, and the public while representing the City of Brownwood.
Willingness to adopt and exhibit the City of Brownwood “I SERVE” Core Values.

Nice To Haves

Bachelor’s degree in Hospitality, General Hospitality Administration, Event Management, Tourism & Travel Services, Marketing, Communications, Business, or another hospitality-, event-, or business-related field.

Responsibilities

Administer municipal policies and regulations for Community Event Facilities.
Supervise personnel involved in the daily operations of Community Event Facilities.
Recruit, plan, develop, organize, and manage events.
Supervise the maintenance and operations of Community Event Facilities.
Assist the Director with annual budget requests and administer the budget after adoption.
Help establish booking and event-servicing policies and standard operating procedures.
Select and evaluate full-time, seasonal, and volunteer employees.
Implement staff development and training programs in hospitality and safety.
Maintain working relationships with local, regional, and national groups, organizations, and event and meeting planners; attend professional trade shows and marketing opportunities; and lead strategic outreach to promote Brownwood as an event and tourism destination.
Work with the City of Brownwood Tourism team to develop marketing media and create, coordinate, and implement event recruitment and concert-promotion strategies using digital and print media, advertising, and promotional campaigns.
Report event activities to the Brownwood Municipal Development District, City Council, and other organizations, including economic impact and post-event customer feedback; contribute to tourism performance metrics, market insights, and destination marketing reports.
Consult with clients about event setup, logistics, technical needs, and equipment requirements, and supervise event setup and execution.
Prepare event agendas and assist with production meetings involving relevant department staff.
Review artist riders and maintain weekly contact with artist tour managers.
Serve as liaison between the facility and clients, ensuring event requirements are met and facility rules and applicable ADA, NFPA life safety, and OSHA requirements are followed.
Coordinate with the Box Office on production requirements for seating diagrams and capacities.
Prepare cost analyses, estimated expenses, and settlements for concert events as needed; participate in pricing strategies and market research.
Conduct post-event client follow-up and solicit feedback.
Schedule, train, and supervise Front of House event staff, including Community Facilities staff, Police, EMS, and Class D Licensed Security.
Submit invoices and fulfill facility user agreements.
Ensure event information and documentation are obtained, filed, and distributed to appropriate parties, including riders, contracts, diagrams, capacity manifests, equipment orders and invoices, inventory sheets, production notes, event fact sheets, staffing calls and invoices with deployment maps, Event EAPs and SOPs, incident and accident reports, ejection notices and arrests, and After Action Reports.
Provide quality service and event execution through daily operations and event production, maintaining professional communication and marketing representation of City facilities.
Perform other duties as assigned by the Director.