General Manager - The Alexander

Coury Hospitality•Indianapolis, IN

21h•Onsite

About The Position

The General Manager leads all aspects of The Alexander, a full-service boutique hotel in downtown Indianapolis. The role is responsible for operational excellence, exceptional guest experiences, and strong financial performance while balancing the property's distinctive identity with Marriott brand expectations. The General Manager works closely with hotel department leaders, ownership, brand representatives, Coury Hospitality corporate leadership, and community partners. The position calls for a visible, hands-on leader who builds a supportive, accountable, and high-performing culture; develops talent; and helps bring the hotel's distinctive story to life through service, food and beverage, events, and community relationships. The General Manager oversees business planning and hotel performance, including budgets, forecasting, revenue generation, expense management, and profitability. This role is based on-site at The Alexander in Indianapolis and requires schedule flexibility to support hotel operations and events.

Requirements

Minimum of 8–10 years of progressive hotel leadership experience, including experience as a General Manager, Hotel Manager, Director of Operations, or similar senior leader.
Proven success managing hotel budgets, financial statements, forecasting, labor expenses, and overall profitability.
Strong understanding of hotel revenue management, sales strategies, distribution channels, and performance indicators including occupancy, ADR, RevPAR, and GOP.
Experience overseeing multiple hotel departments, including Rooms, Food & Beverage, Sales, Housekeeping, Engineering, and Finance.
Strong leadership, communication, organizational, and problem-solving skills, with demonstrated success developing high-performing teams.
Ability to communicate effectively with ownership groups, corporate leadership, brand representatives, and hotel teams.
Ability to work a flexible schedule, including evenings, weekends, and holidays, based on operational needs.
Ability to work throughout the property, including guestrooms, public areas, restaurants, event spaces, and back-of-house operations.
Ability to stand, walk, and move throughout the hotel for extended periods.
Ability to use computers, property management systems, financial reporting tools, and other business technology.

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
Previous General Manager experience in a full-service, upscale, lifestyle, or boutique hotel strongly preferred.
Experience with Marriott brands, particularly Autograph Collection or other distinctive lifestyle brands, preferred.
Experience managing ownership relationships, capital planning, brand compliance, and property improvement initiatives preferred.

Responsibilities

Lead all aspects of hotel operations to support operational excellence, guest satisfaction, and financial results.
Inspire, coach, and develop department leaders and Curators; build high-performing teams and support professional growth and succession planning.
Own hotel profitability, including budgeting, forecasting, revenue generation, expense management, labor expenses, and GOP performance.
Partner with Sales, Revenue Management, and Marketing to maximize occupancy, ADR, RevPAR, group business, and market positioning.
Oversee Food & Beverage operations, meetings, weddings, special events, and other guest experiences.
Develop the hotel's distinctive identity through thoughtful service, creative programming, and connections with the surrounding community.
Build and maintain relationships with ownership, brand representatives, corporate leadership, community partners, and local businesses.
Monitor guest satisfaction, brand standards, and operational performance, and identify opportunities for continuous improvement.
Establish clear expectations and foster accountability, collaboration, recognition, and professional growth across departments.
Serve as a visible, hands-on leader who connects with guests and supports hotel teams.
Oversee hotel departments including Rooms, Food & Beverage, Sales, Housekeeping, Engineering, and Finance.
Support capital planning, brand compliance, and property improvement initiatives.