General Manager - The Alexander

Coury Hospitality•Indianapolis, IN

1d•Onsite

About The Position

The General Manager leads all aspects of The Alexander, a full-service boutique hotel in downtown Indianapolis, ensuring operational excellence, exceptional guest experiences, and strong financial results. The role oversees hotel departments and works to balance the property's distinctive identity with Marriott brand standards and expectations. The General Manager is responsible for hotel profitability, including budgeting, forecasting, revenue generation, expense management, and GOP performance. The role partners with Sales, Revenue Management, and Marketing to strengthen occupancy, ADR, RevPAR, group business, and market position. It also oversees Food & Beverage, meetings, weddings, and special events, while building relationships with ownership, brand representatives, corporate leadership, and community partners. This is an on-site position at The Alexander in Indianapolis, Indiana. The General Manager is a visible, hands-on leader who develops department leaders and Curators, promotes accountability and professional growth, monitors guest satisfaction and brand standards, and identifies opportunities for continuous improvement. The schedule may include evenings, weekends, and holidays based on operational needs.

Requirements

Minimum of 8–10 years of progressive hotel leadership experience, including experience as a General Manager, Hotel Manager, Director of Operations, or similar senior leadership role.
Proven leadership experience in full-service, lifestyle, boutique, or upscale hotel environments.
Strong financial acumen and a track record of driving revenue growth, managing expenses, and improving profitability.
Proven success managing hotel budgets, financial statements, forecasting, labor expenses, and overall profitability.
Strong understanding of hotel revenue management, sales strategies, distribution channels, and performance indicators including occupancy, ADR, RevPAR, and GOP.
Experience overseeing multiple hotel departments, including Rooms, Food & Beverage, Sales, Housekeeping, Engineering, and Finance.
Strong leadership, communication, organizational, and problem-solving skills, with demonstrated success developing high-performing teams.
Ability to work a flexible schedule, including evenings, weekends, and holidays, based on operational needs.
Ability to work throughout the property, including guestrooms, public areas, restaurants, event spaces, and back-of-house operations.
Ability to stand, walk, and move throughout the hotel for extended periods.
Ability to use computers, property management systems, financial reporting tools, and other business technology.

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Previous General Manager experience in a full-service, upscale, lifestyle, or boutique hotel.
Experience with Marriott brands, particularly Autograph Collection or other distinctive lifestyle brands.
Experience managing ownership relationships, capital planning, brand compliance, and property improvement initiatives.

Responsibilities

Lead all aspects of the full-service boutique hotel, ensuring operational excellence, exceptional guest experiences, and strong financial results.
Inspire, coach, and develop department leaders and Curators, fostering a positive, high-performing workplace culture.
Take ownership of hotel profitability, including budgeting, forecasting, revenue generation, expense management, and GOP performance.
Partner with Sales, Revenue Management, and Marketing to maximize occupancy, ADR, RevPAR, group business, and market positioning.
Oversee Food & Beverage experiences, meetings, weddings, and special events.
Bring the property's story to life through thoughtful service, creative programming, and connections to the surrounding community.
Build relationships with ownership, brand representatives, corporate leadership, and community partners.
Monitor guest satisfaction, brand standards, and operational performance and identify opportunities for continuous improvement.
Create a culture of accountability, collaboration, recognition, and professional growth across departments.
Serve as a visible, hands-on leader who connects with guests, supports Curators, and assists with operations when needed.
Oversee multiple hotel departments, including Rooms, Food & Beverage, Sales, Housekeeping, Engineering, and Finance.
Manage ownership relationships, capital planning, brand compliance, and property improvement initiatives.