General Manager

MCR Hotels•Southaven, MS

About The Position

The General Manager’s core mission is to ensure cleanliness and friendly service throughout the hotel, with every room available every day and night. The General Manager ensures that managers and team members complete their daily responsibilities and checklists while supporting guest satisfaction, spotless cleanliness, consistent quality, and teamwork. The role includes conducting daily inspections of guest rooms and public spaces, checking mechanical equipment, confirming room inspections and cleanliness standards, onboarding and training team members, monitoring daily and night audit processes, and completing shift handover and daily reporting. The General Manager oversees adherence to MCR and brand standards, safety inspections, preventative maintenance, work schedules, inventory procedures, purchase orders, and invoice processing. The position also includes teaching, coaching, and developing staff, reviewing time-clock punches, and responding to operational needs across hotel departments. The job requires a positive, service-focused approach and the ability to work under pressure, communicate effectively, resolve concerns, make timely decisions, and handle financial information and basic arithmetic. A bachelor’s or associate degree and previous supervisory experience are preferred, as is progressive experience in hospitality, hotels, restaurants, or service, including Rooms and Food & Beverage departments. A valid driver’s license and being at least 18 years old are required. The schedule may include evenings, nights, weekends, and holidays. The work involves extended periods standing, computer and office-device use, moving around the hotel, and lifting or transporting supplies weighing up to 25 pounds.

Requirements

Positive attitude and willingness to learn.
Ability to understand and follow established guidelines and procedures.
Ability to quickly and accurately evaluate alternatives and make decisions.
Ability to work effectively in stressful, high-pressure situations while maintaining composure and objectivity.
Effective listening, clarification, and conflict-resolution skills with coworkers and guests.
Ability to understand financial information and data and perform basic arithmetic.
Attention to detail and ability to meet deadlines.
Proficiency with Windows operating systems, company-approved spreadsheets, and word-processing software.
Ability to communicate information and ideas clearly.
Ability to lead team members in providing friendly guest service.
Valid driver’s license.
Must be at least 18 years old.
Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
Ability to read, write, understand, and communicate effectively in English, including interpreting documents and business records, writing routine reports and correspondence, and speaking effectively before groups.
Ability to stand or remain stationary for long periods, including 3–4 hours at a time.
Ability to operate computers and office machinery, perform 10-key operation and data entry, use a telephone, and manually handle objects, tools, and controls.
Ability to bend, stoop, crouch, lift and transport supplies up to 25 pounds, and move throughout the hotel and guest rooms.
Ability to inspect and observe details at close and long range.

Nice To Haves

Bachelor’s or associate degree preferred.
Previous supervisory experience preferred.
Progressive experience in hospitality, hotel, restaurant, or service industries preferred, including Rooms and Food & Beverage departments.
Basic market knowledge.

Responsibilities

Ensure friendly service and cleanliness throughout the hotel, with every room online every day and night.
Ensure managers and team members carry out their daily responsibilities and complete checklists.
Conduct daily walks of guest rooms and public spaces; check service, cleanliness, and mechanical equipment.
Verify that rooms are inspected daily and that cleanliness standards are met.
Onboard new team members and ensure onboarding checklist processes are followed.
Ensure Daily Summary and Night Audit processes are completed according to policy.
Start and complete shift handover reports, and sign off on and upload required daily reports.
Oversee compliance with MCR-approved and brand quality assurance standards; conduct self-audits and make necessary corrections.
Ensure team members wear approved uniforms and name tags and greet guests warmly.
Keep fire and life safety inspections current and correct deficiencies.
Confirm preventative maintenance tasks are completed and visually check their quality and consistency.
Monitor adherence to work schedules and arrange weekly department shift coverage, including when line-level employees call out.
Build a learning culture, provide training, communicate development opportunities, and coach team members with candid, positive feedback.
Review previous-day team member time-clock punches according to policy.
Ensure purchases follow the correct purchase order process and invoices are submitted through the approved accounts payable system.
Ensure invoices are processed or accrued in the proper time period.
Keep approved storage areas clean and follow the inventory program.
Provide guest relations, hotel and amenity knowledge, event support, appropriate phone service, and timely resolution of guest concerns.
Help maintain clean, well-organized, and safe front- and back-of-house areas, pitching in to clean guest rooms and public spaces as needed.
Maintain accurate operational checklists and shift handovers, and promote clear, honest, professional communication and teamwork.