General Manager

Pearle Vision • Orland Park, IL

5d

About The Position

The General Manager leads day-to-day clinic operations and is responsible for driving profitable sales growth by delivering an outstanding patient experience. This is a hands-on management role focused on running the business, improving efficiency and systems, and leading a high-performing team in a high-volume, fast-paced environment. The manager works with doctors and leadership to adapt as conditions change, creates a positive and productive team environment, and models exemplary patient care. The role also focuses on associate and doctor satisfaction and retention, as well as continued business growth.

The company describes the opportunity as a career path in a field spanning retail and medical industries, with challenging and rewarding work and the chance to contribute to a larger purpose.

Requirements

• Proven track record of sales growth through sales skills and accountability for sales results.
• Ability to train, coach, and develop excellent, patient-focused, sales-results-oriented associates, including through practice and role-play.
• Demonstrated ability to deliver an outstanding experience during direct patient interactions.
• Ability to recruit and select associates and doctors.
• Ability to communicate enthusiastically and concisely to meet or exceed patient expectations.
• Willingness to take calculated risks.
• Computer experience and agility.
• Bachelor's degree or comparable experience in retail operations.

Nice To Haves

• Healthcare, dental, med spa, or retail operations experience.

Responsibilities

• Oversee daily clinic operations and ensure smooth, efficient workflow.
• Drive revenue growth and improve overall performance.
• Lead, coach, and develop staff across front desk and clinical roles.
• Optimize scheduling, patient flow, and the patient experience.
• Identify inefficiencies and implement improved systems and processes.
• Hire, train, and retain strong team members.
• Build and maintain strong relationships with doctors and leadership.
• Track performance metrics and hold the team accountable.
• Develop and maintain associate and doctor satisfaction and retention.
• Deliver an outstanding patient experience and model exemplary patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager