General Manager

Davidson Hospitality Group•San Francisco, CA

5d•Onsite

About The Position

Hotel Zephyr is seeking an innovative, energetic, and guest-focused General Manager to lead its waterfront hotel at Fisherman's Wharf in San Francisco. The role oversees hotel operations and aims to deliver exceptional guest experiences, achieve financial success, and strengthen the hotel's distinctive lifestyle and market presence. The General Manager provides strategic leadership across Rooms, Sales & Marketing, Finance, Human Resources, and Engineering. They develop business strategies to improve revenue, profitability, market share, and overall performance; lead and develop department leaders; and foster guest service, associate engagement, collaboration, and operational excellence. The role also works with Davidson Hospitality Group leadership, ownership, community organizations, and tourism partners, while overseeing budgeting, forecasting, revenue management, capital planning, safety, quality assurance, and brand standards. The posting lists a salary range of USD $180,000–$220,000 per year. It describes a benefits program that includes multiple tiers of medical coverage, dental and vision coverage, 24/7 Teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401(k) match. Pre-employment drug testing and a background check are required.

Requirements

The posting lists a bachelor's degree in Hospitality Management, Business Administration, or a related field as preferred; a later qualifications section lists a bachelor's degree in Hospitality Management or a related field.
Experience leading a full-service hotel or lifestyle hotel as a General Manager. The posting gives differing experience thresholds: 3+ years in one section and 10+ years in a later section.
Demonstrated success driving financial performance, revenue growth, guest satisfaction, and operational excellence.
Strong financial acumen and experience managing budgets, forecasting, labor, and expense controls.
Strong leadership and team management skills, including the ability to lead high-performing teams in a fast-paced, guest-centric environment.
Exceptional communication, interpersonal, relationship-building, and customer service skills, with the ability to work effectively with associates, Davidson leadership, ownership, and community partners.
Strategic thinking and the ability to identify opportunities, solve complex challenges, make decisions, and execute business initiatives.
Passion for creating memorable guest experiences and fostering an engaging, inclusive workplace culture.

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, or a related field (identified as preferred in one qualifications section).

Responsibilities

Provide strategic leadership for all aspects of hotel operations, including Rooms, Sales & Marketing, Finance, Human Resources, and Engineering.
Develop and execute business strategies to maximize revenue, profitability, market share, and overall hotel performance.
Foster outstanding guest service, associate engagement, and operational excellence.
Lead, coach, and develop department leaders, promoting collaboration, accountability, and professional growth.
Maintain exceptional service standards and the hotel's distinctive lifestyle experience.
Build partnerships with Davidson Hospitality Group leadership, ownership, community organizations, and local tourism partners.
Monitor market trends, competitive activity, and guest feedback to identify opportunities for innovation and improvement.
Oversee budgeting, forecasting, revenue management, capital planning, and financial performance.
Champion safety, quality assurance, and brand standards while creating memorable experiences for guests and associates.