General Manager

Community Choice Financial Family of Brands•Sumter, SC

4d•Onsite

About The Position

The General Manager leads the daily operations and overall performance of a TitleMax store in Sumter, South Carolina. This role manages and develops the team, grows revenue and customer loyalty, and ensures compliance with company standards and applicable laws. The position includes customer service, transaction and risk assessment, cash and inventory oversight, staffing, marketing, and store maintenance responsibilities. It is a full-time, in-person role requiring at least 40 hours per week and regular attendance, including weekends. The stated base pay is $19.25 per hour, and the position is eligible for performance bonuses.

Requirements

High school diploma or equivalent.
At least two years of experience with demonstrated success in a supervisory or leadership role in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
At least 18 years of age, or 19 in Alabama.
Successful completion of a background check conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Manage overall store performance against or above company standards.
Coach, lead, and develop team members; train them on systems, company standards, account management, collections, job duties, and performance reports.
Lead local marketing efforts, business-to-business partnerships, referral generation, and community and in-store events to grow revenue.
Examine, evaluate, and process loan or pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise office security, cash management, and loss prevention; verify and document cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Develop work schedules based on budget, workloads, and store needs, and ensure appropriate staffing.
Handle complex customer situations with integrity and professionalism.
Maintain the interior and exterior store appearance and address basic facility needs, including scheduling maintenance.
Oversee the store planogram and proper display of seasonal and promotional materials.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment while handling multiple tasks and meeting individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with professional and personal development modules.
Cross-brand training and opportunities across the company's brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program access to mental health resources and life coaching for employees and family members.
Discount Marketplace access to retailer discounts.
Paid time off starting at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.