Assistant General Manager

EōS Fitness•San Antonio, TX

About The Position

The Assistant General Manager assists the General Manager with the Sales team and day-to-day gym operations. The role leads, coaches, and trains the Sales team to create a fun atmosphere, welcome members and guests, and serve as an information hub. The Assistant General Manager builds connections with prospective members, supports their membership journey, and helps them achieve their health and wellness goals. Duties may change as the gym’s needs evolve, at management’s discretion. The position focuses on driving sales and supporting a positive, safe, clean, and welcoming club experience. It reports directly to the General Manager. This is an hourly position paying $15 per hour, with eligibility for additional compensation, including commissions, bonuses, and a post-training increase.

Requirements

2 years of customer service experience.
3–4 years of sales experience.
1 year of supervisory experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail; a systematic and thorough approach to problem-solving; and good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Must successfully pass a background check.
CPR certification required within 30 days of hire.
Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
Ability to bend routinely and repetitively and lift more than 40 lbs.
Ability to access and operate the company computer system, prepare documents, enter data, and read reports from a computer database or email system.
Embrace EōS Fitness’s Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Nice To Haves

Prior experience or a strong interest in the fitness industry.

Responsibilities

Lead, coach, and train the Sales team.
Ensure sales targets are met, particularly on weekends or when the General Manager is absent, by leading the team and driving sales initiatives.
Sell club and individual memberships, fitness services, products, and programs to meet or exceed sales goals.
Oversee membership billing processes, monitor the sales process, and ensure timely follow-up with leads and prospects.
Communicate goals, expectations, and procedures to staff so they understand their roles and responsibilities.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Provide high-quality customer service by addressing member concerns and complaints, managing membership inquiries, and resolving issues promptly.
Engage with members in a friendly, approachable manner; listen to their needs and concerns and provide clear, helpful responses.
Communicate calmly and clearly with staff and members during emergencies or disruptions, providing instructions and updates to support their safety and well-being.

Benefits

Free membership for the employee and one family member.
Discounted personal training and merchandise, including supplements.
Employee referral program.
Daily Pay, with access to funds before payday.
Vacation, holiday, and sick pay.
Group health, dental, and vision coverage.
Supplemental life insurance.
Employee Assistance Program.
401(k) with company matching.
Personal education growth options through Sophia Learning.
Highly energetic and collaborative team.
Management team that supports professional development.
Eligible for additional compensation, including commission, bonus, and a post-training hourly increase.