Assistant General Manager

Bagel Brands•Eden Prairie, MN

3d•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role designed to develop future leaders who can think strategically about the store and the broader district and company. Working in partnership with the General Manager, the AGM supports all facets of store operations and contributes to the team and community. Over the course of a year, the AGM is expected to develop business understanding to the level of a General Manager. The role combines customer service, team leadership, operational execution, and business development. The AGM helps create welcoming guest experiences, motivates the team to achieve speed and service goals, supports sales performance, handles store funds and inventory while on shift, and carries out administrative tasks. The AGM is expected to learn actively, seek feedback, address root causes of problems, and bring Caribou Coffee’s purpose and core values to life.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer-service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
1 year of supervisory experience.

Responsibilities

Demonstrate Team Member and Shift Leader duties with ease, enthusiasm, and excellence.
Develop understanding of the business to the level of a General Manager over the course of a year.
Create positive guest connections and help the team do the same.
Foster speed through effective deployment, in-the-moment problem solving, and team motivation.
Help achieve sales goals through the connection between speed and service.
Lead problem resolution with calm, professionalism, emotional maturity, and a commitment to listening.
Connect day-to-day behaviors with business results while developing an understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks, understanding their connection to business success.
Safeguard store funds while on shift by enforcing cash-handling policies.
Place, receive, and verify orders; conduct inventory; and control waste and ensure inventory is dated and rotated when necessary.
Consider the success of the whole store, including transitions between shifts.
Seek root causes of problems and create sustainable change.
Bring Caribou Coffee’s core values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Take ownership of personal growth and development, seek feedback, and bring curiosity and a learner’s mindset to leadership.
Lead with a broad view of the Caribou brand, growing from a shift-level to store-, district-, and company-level perspective.
Champion the company culture and purpose in every interaction.
Build an open and trusting relationship with the General Manager.
Pursue store goals and strive to create day-making experiences.