General Manager - (RT95)

RaceTrac•Port Charlotte, FL

About The Position

The General Manager leads a RaceTrac store, overseeing up to 45 employees and driving guest experience, team development, operational execution, and profitability. The role operates in a fast-paced, guest-focused environment and is responsible for carrying out store plans, maintaining brand standards, and creating a positive and inclusive workplace. The General Manager works with guidance while applying an entrepreneurial mindset and developing team members for growth opportunities. The position oversees sales, labor, inventory, cash handling, expenses, food safety, sanitation, maintenance, vendor relationships, scheduling, and payroll. It also analyzes business reports and operational data to identify opportunities, set corrective action plans, and support store performance. The General Manager trains and empowers Co-Managers and Shift Managers to deliver coaching and training consistent with store strategy and company policies.

Requirements

At least 5 years of retail, food service, or restaurant management experience; high-volume experience is preferred.
Strong leadership, coaching, and team-building skills.
Ability to analyze business metrics and make data-driven decisions.
Proficiency in Microsoft Office Suite and financial reporting.
Knowledge of labor laws and staffing best practices.
High school diploma or GED, in progress or completed.
Ability to lift up to 50 pounds and perform physical tasks as needed.
Must obtain and maintain Manager Food Handler certification and an alcohol server permit, if required.

Nice To Haves

High-volume retail, food service, or restaurant management experience.

Responsibilities

Execute the RaceTrac store plan accurately to ensure brand consistency and enhance the guest experience.
Build a guest-focused culture, improve guest interactions, and proactively address concerns.
Recruit, train, mentor, coach, and provide performance feedback to team members; support their development and growth.
Oversee storewide training by supporting Co-Managers and Shift Managers in delivering coaching, training, and feedback to associates.
Create a positive, engaging, and inclusive work environment where team members feel valued and empowered.
Execute operational plans and develop strategies to meet sales, labor, and profitability goals.
Analyze sales, margin, shrink, labor, and other business reports to identify improvement opportunities and communicate corrective action plans.
Develop sales and marketing strategies, including team incentives, to support food promotions and sales.
Monitor inventory, conduct audits and checks, investigate discrepancies and cash shrink, and take action to maintain control.
Maintain food safety, sanitation, quality, and regulatory standards through coaching, training, and regular quality checks.
Identify compliance gaps and collaborate with regional leadership to meet jurisdictional requirements; maintain accurate records and communicate them effectively.
Keep the store clean, stocked, organized, and visually appealing; address maintenance needs.
Establish and maintain vendor communication concerning orders, deliveries, performance, and issues.
Visit competitors to assess the competitive landscape, gather improvement ideas, and share insights with the regional team.
Establish communication channels across shifts so critical information reaches the appropriate staff.
Monitor store traffic and create schedules at least two weeks in advance, balancing staffing needs and labor costs.
Use sales trends, seasonality, and turnover data to determine staffing needs and maintain adequate coverage.
Oversee accurate and timely payroll execution and ensure associate hours are correctly recorded and paid.
Oversee written performance management and ensure performance conversations are private, respectful, constructive, and documented.
Maintain required food-handler certification and alcohol-server permit, if required.