General Manager - (RT95)

RaceTrac•Port Charlotte, FL

About The Position

The General Manager leads a RaceTrac store, oversees up to 45 employees, drives profitability, and creates exceptional guest experiences. The role operates in a fast-paced, guest-focused environment and is responsible for executing store plans, building a strong team culture, and ensuring operational success. General Managers work with guided support while taking an entrepreneurial approach to leading people and serving guests. The position includes recruiting, training, coaching, and managing team members; executing sales, labor, and profitability plans; analyzing business reports and establishing corrective action plans; and maintaining inventory, cash handling, payroll, and staffing practices. The General Manager also upholds food safety and sanitation standards, maintains a clean and organized store, addresses maintenance needs, and manages vendor relationships. The role requires a high school diploma or GED, completed or in progress, and the ability to lift up to 50 pounds and perform physical tasks as needed. The Manager Food Handler certification must be obtained and maintained, along with an alcohol server permit if required.

Requirements

At least 5 years of retail, food service, or restaurant management experience; high-volume experience is preferred.
Strong leadership, coaching, and team-building skills.
Ability to analyze business metrics and make data-driven decisions.
Proficiency in Microsoft Office Suite and financial reporting.
Knowledge of labor laws and staffing best practices.
High school diploma or GED, completed or in progress.
Ability to lift up to 50 pounds and perform physical tasks as needed.
Must obtain and maintain Manager Food Handler certification and an alcohol server permit if required.

Nice To Haves

High-volume retail, food service, or restaurant management experience.

Responsibilities

Effectively and accurately execute the RaceTrac store plan to ensure brand consistency and enhance the guest experience.
Foster a guest-focused culture, improve guest experiences, and proactively address concerns.
Create an enjoyable environment for guests, team members, and vendors, including during busy and stressful periods.
Recruit, train, mentor, coach, and support team members and managers; provide feedback and performance management, and develop team members for future opportunities.
Oversee storewide training by supporting Co-Managers and Shift Managers in delivering coaching, training, and feedback in alignment with store strategy and company policies.
Execute operational plans to meet sales, labor, and profitability goals; develop sales and marketing strategies, team incentives, and food promotions.
Analyze sales, margin, shrink, labor, and other business reports; identify improvement opportunities and communicate corrective action plans.
Monitor inventory, conduct audits and checks, investigate discrepancies and cash shrink, and take steps to maintain control.
Uphold food safety and sanitation standards through coaching, training, compliance enforcement, and regular quality checks.
Identify compliance gaps, collaborate with regional leadership, meet jurisdictional requirements, maintain accurate records, and communicate them effectively.
Ensure the store is clean, well-stocked, and visually appealing; proactively address maintenance needs.
Maintain vendor communication about orders, delivery schedules, and issues; provide performance feedback and escalate concerns when needed.
Establish communication channels across shifts to ensure critical information reaches appropriate staff.
Monitor store traffic and create schedules at least two weeks in advance, balancing staffing needs and labor costs across high- and low-traffic periods.
Execute payroll accurately and on time, ensuring associates' hours are properly recorded and paid.
Use sales trends, seasonality, turnover, and other data to determine staffing needs and keep the store adequately staffed.
Oversee written staff performance management, ensuring conversations are private, respectful, constructive, and documented and signed.
Create an inclusive environment where team members feel valued and empowered.
Visit competitors to assess the competitive landscape, encourage operational improvement ideas, and share insights with regional teams.