GENERAL MANAGER - A&G

Twenty Four Seven Hotels•Palm Desert, CA

23h•$100,000 - $120,000•Onsite

About The Position

The General Manager is the strategic and operational leader of Residence Inn Palm Desert, overseeing all hotel operations and ensuring departments deliver exceptional guest experiences while meeting revenue, profitability, and market-share objectives. This hands-on role calls for previous Marriott General Manager experience and an understanding of extended-stay operations. The General Manager maintains Marriott brand standards while adapting to market conditions, leading operational excellence, commercial performance, associate development, and a welcoming environment for associates and guests. The role oversees guest service, revenue optimization, sales leadership, financial management, associate development, and asset protection. The General Manager works closely with hotel ownership and corporate leadership, builds guest loyalty, maximizes occupancy, strengthens the property's competitive position, and fosters a culture of accountability, service excellence, and teamwork.

Requirements

At least 5 years of General Manager experience in a comparable select-service, extended-stay, or premium-branded hotel environment.
Previous General Manager experience with a Marriott-branded hotel.
Proven record of achieving financial, operational, and guest-satisfaction goals.
Strong understanding of Marriott brand standards, hotel operations, revenue management, sales strategy, and labor management.
Experience managing hotel budgets, forecasting, and profitability initiatives.
Demonstrated ability to develop business, build local market relationships, and grow market share.
Strong leadership presence and exceptional communication and interpersonal skills.
Excellent analytical, decision-making, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment and balance operational execution with strategic and financial objectives.
Knowledge of local market dynamics, competition, and hospitality industry trends.
Strong understanding of extended-stay guest expectations and service delivery.
Flexible schedule, including weekends and holidays as business demands require.

Nice To Haves

Residence Inn or other Marriott extended-stay brand experience is strongly preferred.

Responsibilities

Provide visible, hands-on leadership across all hotel areas and inspire associates to deliver outstanding service and operational performance.
Ensure compliance with Marriott brand standards, company policies, and local, state, and federal regulations.
Oversee front office, housekeeping, breakfast service, maintenance, and guest relations, and implement solutions to operational, productivity, and service gaps.
Establish consistent operating procedures for extended-stay guests and foster accountability, teamwork, recognition, and continuous improvement.
Protect hotel assets through risk management, preventative maintenance, and capital planning.
Drive revenue growth and profitability; develop and execute the annual business plan and operating budget.
Monitor financial performance through forecasting, labor management, expense controls, and revenue analysis; identify opportunities to improve margins and return on investment.
Lead sales and revenue-generation efforts and partner with sales and revenue management teams to maximize occupancy, ADR, and RevPAR.
Develop strategies to capture extended-stay business, including corporate, relocation, project-based, healthcare-related, and other local market segments.
Execute sales and marketing action plans, build relationships with local businesses and community partners, and monitor market demand, seasonal trends, and competitors.
Drive guest satisfaction and service excellence; resolve escalated guest concerns, evaluate guest feedback, and improve service.
Develop relationships with long-term guests and promote a welcoming, residential-style experience consistent with Residence Inn brand standards.
Recruit, develop, and retain hospitality professionals; coach department leaders, conduct performance evaluations, and establish associate growth opportunities.
Set clear performance expectations and accountability, and develop a strong leadership team.
Partner with ownership and corporate support teams to strengthen the hotel's commercial position and deliver sustainable results.

Benefits

Competitive base salary based on experience, skills, qualifications, and geographic market.
Performance-based incentive plan and opportunity to maximize earnings through business development success and revenue achievement.
Medical, dental, and vision insurance.
Ancillary benefits to support well-being.
401(k) with company contribution.
Paid time off (PTO).
Paid sick leave.
Ongoing training and mentorship.
Professional development opportunities and advancement opportunities within a growing hospitality management company.
Associate Referral Program.
Participating hotel discounts.
Daily Pay.
Associate recognition programs.