General Manager - A&G

Twenty Four Seven Hotels • Irvine, CA

5d

About The Position

The General Manager is the strategic and operational leader of Courtyard by Marriott Irvine John Wayne Airport in Irvine, California. This hands-on role oversees all aspects of hotel operations, including guest service, revenue optimization, sales leadership, financial management, associate development, and asset protection. The General Manager is responsible for achieving revenue, profitability, and market-share objectives while ensuring exceptional guest experiences and compliance with Marriott brand standards, company policies, and local regulations.

The role partners with hotel ownership, corporate leadership, revenue management, sales teams, and community partners to drive commercial and operational performance. The General Manager develops and executes the annual business plan and operating budget, monitors financial performance, leads service and sales initiatives, and recruits and develops associates and department leaders. The position also fosters a culture of accountability, teamwork, inclusion, learning, recognition, and continuous improvement.

Requirements

• At least 5 years of General Manager experience in a comparable full-service or premium select-service hotel environment.
• Proven track record of achieving financial, operational, and guest-satisfaction goals.
• Strong understanding of hotel operations, revenue management, sales strategy, and labor management.
• Experience managing hotel budgets, forecasting, and profitability initiatives.
• Strong leadership presence and exceptional communication and interpersonal skills.
• Excellent analytical, decision-making, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of local market dynamics, competition, and industry trends.
• Flexible schedule, including weekends and holidays, as business demands require.

Nice To Haves

• Previous experience leading a Marriott-branded property.

Responsibilities

• Provide visible, hands-on leadership throughout all areas of the hotel.
• Lead associates in delivering outstanding guest service and operational excellence.
• Ensure compliance with Marriott brand standards, company policies, and local regulations.
• Identify operational, productivity, and service gaps and implement solutions.
• Foster accountability, teamwork, recognition, and continuous improvement.
• Protect hotel assets through risk management and preventative maintenance programs.
• Drive revenue growth and profitability.
• Develop and execute the annual business plan and operating budget.
• Monitor financial performance through forecasting, labor management, expense controls, and revenue analysis.
• Apply revenue-management strategies and pricing optimization.
• Analyze market trends and competitor activity to identify growth opportunities.
• Lead the hotel's sales culture and revenue-generation efforts.
• Partner with revenue management and sales teams to maximize occupancy, ADR, and RevPAR.
• Monitor and execute sales and marketing action plans to increase market share and profitability.
• Build relationships with key accounts, local businesses, and community partners.
• Align commercial strategies with operational execution.
• Drive guest satisfaction and service excellence initiatives.
• Establish service standards and professionally resolve escalated guest concerns.
• Evaluate guest feedback and implement service improvements.
• Recruit, develop, and retain high-performing hospitality professionals.
• Coach department leaders and conduct performance evaluations.
• Establish associate growth opportunities and promote engagement, inclusion, learning, and recognition.
• Partner with ownership and corporate support teams to drive sustainable results and position the hotel as a preferred lodging choice in the Irvine market.

Benefits

• Competitive base salary based on experience, skills, qualifications, and geographic market.
• Performance-based incentive plan.
• Opportunity to maximize earnings through business development success and revenue achievement.
• Medical, dental, and vision insurance.
• Ancillary benefits to support well-being.
• 401(k) with company contribution.
• Paid time off.
• Paid sick leave.
• Ongoing training and mentorship.
• Professional development opportunities.
• Opportunities for advancement within a growing hospitality management company.
• Associate referral program.
• Participating hotel discounts.
• Daily Pay.
• Associate recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed