GENERAL MANAGER - A&G

Twenty Four Seven Hotels•Irvine, CA

About The Position

The General Manager is the strategic and operational leader of Courtyard by Marriott Irvine John Wayne Airport, responsible for hotel operations and ensuring departments deliver an exceptional guest experience while meeting revenue, profitability, and market-share objectives. The role leads guest service, revenue optimization, sales, financial management, associate development, and asset protection, while maintaining Marriott brand standards and adapting to changing market conditions. The General Manager provides visible, hands-on leadership; develops associates and department leaders; drives commercial performance and operational excellence; and fosters a culture of accountability, service, teamwork, inclusion, learning, and recognition. The role partners with ownership, corporate leadership, revenue management, sales teams, and community partners to achieve sustainable results and position the hotel as a preferred lodging choice in the Irvine market.

Requirements

Minimum 5 years of General Manager experience in a comparable full-service or premium select-service hotel environment.
Proven track record of achieving financial, operational, and guest satisfaction goals.
Strong understanding of hotel operations, revenue management, sales strategy, and labor management.
Experience managing hotel budgets, forecasting, and profitability initiatives.
Strong leadership presence and exceptional communication and interpersonal skills.
Excellent analytical, decision-making, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Knowledge of local market dynamics, competition, and industry trends.
Flexible schedule, including weekends and holidays as business demands require.

Nice To Haves

Previous experience leading a Marriott-branded property.

Responsibilities

Provide visible, hands-on leadership throughout all areas of the hotel.
Lead associates in delivering outstanding guest service and operational excellence.
Ensure compliance with Marriott brand standards, company policies, and local regulations.
Identify operational, productivity, and service gaps and implement solutions.
Foster accountability, teamwork, recognition, and continuous improvement.
Protect hotel assets through risk management and preventative maintenance programs.
Drive revenue growth and profitability.
Develop and execute the annual business plan and operating budget.
Monitor financial performance through forecasting, labor management, expense controls, and revenue analysis.
Apply revenue management strategies and pricing optimization.
Analyze market trends and competitive activity to identify growth opportunities.
Lead the hotel's sales culture and revenue-generation efforts.
Partner with revenue management and sales teams to maximize occupancy, ADR, and RevPAR.
Execute sales and marketing action plans to increase market share and profitability.
Build relationships with key accounts, local businesses, and community partners.
Align commercial strategies with operational execution.
Drive guest satisfaction and service excellence initiatives.
Establish service standards and resolve escalated guest concerns.
Evaluate guest feedback and implement service improvements.
Recruit, develop, and retain high-performing hospitality professionals.
Coach department leaders and conduct performance evaluations.
Establish associate growth opportunities and promote engagement, inclusion, learning, and recognition.

Benefits

Competitive base salary based on experience, skills, qualifications, and geographic market.
Performance-based incentive plan.
Medical, dental, and vision insurance.
Ancillary benefits to support well-being.
401(k) with company contribution.
Paid Time Off (PTO).
Paid Sick Leave.
Ongoing training and mentorship.
Professional development opportunities.
Opportunities for advancement within a growing hospitality management company.
Associate Referral Program.
Participating hotel discounts.
Daily Pay.
Associate recognition programs.