General Manager - A&G

Twenty Four Seven Hotels•Palm Desert, CA

18h

About The Position

The General Manager is the strategic and operational leader of Residence Inn Palm Desert, responsible for hotel operations and for meeting revenue, profitability, market share, guest satisfaction, and associate engagement objectives. The role calls for a hands-on hospitality leader with prior Marriott General Manager experience who can lead extended-stay operations, uphold Marriott brand standards, and respond to changing market conditions. The General Manager partners with ownership and corporate leadership to support the property's continued success and foster accountability, service excellence, and teamwork. The position oversees guest service, revenue optimization, sales leadership, financial management, associate development, and asset protection. The General Manager leads hotel departments, including front office, housekeeping, breakfast service, maintenance, and guest relations; develops business plans and budgets; manages financial performance; and leads commercial efforts to grow occupancy, ADR, RevPAR, market share, and extended-stay business. The role also develops associates and leaders, strengthens guest loyalty, and ensures a welcoming residential-style experience for guests staying from a few nights to several weeks.

Requirements

At least 5 years of General Manager experience in a comparable select-service, extended-stay, or premium-branded hotel environment.
Previous General Manager experience with a Marriott-branded hotel is required.
Proven record of achieving financial, operational, and guest-satisfaction goals.
Strong understanding of Marriott brand standards, hotel operations, revenue management, sales strategy, and labor management.
Experience managing hotel budgets, forecasting, and profitability initiatives.
Demonstrated ability to develop business, build local market relationships, and grow market share.
Strong leadership presence and exceptional communication and interpersonal skills.
Excellent analytical, decision-making, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Knowledge of local market dynamics, competition, and hospitality industry trends.
Ability to balance operational execution with strategic and financial objectives.
Strong understanding of extended-stay guest expectations and service delivery.
Flexible schedule, including weekends and holidays, as business demands require.

Nice To Haves

Residence Inn or another Marriott extended-stay brand experience is strongly preferred.

Responsibilities

Provide visible, hands-on leadership throughout the hotel and inspire associates to deliver excellent guest service and operational performance.
Ensure compliance with Marriott brand standards, company policies, and applicable local, state, and federal regulations.
Oversee front office, housekeeping, breakfast service, maintenance, guest relations, and other extended-stay hotel operations.
Identify performance, productivity, and service gaps; implement solutions and consistent operating procedures.
Promote accountability, teamwork, recognition, and continuous improvement.
Protect hotel assets through risk management, preventive maintenance, and capital planning.
Drive revenue growth and profitability; develop and execute the annual business plan and operating budget.
Monitor forecasts, labor, expenses, revenue, operating margins, and return on investment.
Apply revenue-management strategies and pricing optimization, and analyze market trends, booking patterns, demand, and competitive activity.
Lead the hotel's sales culture and revenue-generation efforts in partnership with sales and revenue-management teams.
Develop business from corporate accounts, relocation, project-based stays, healthcare-related travel, and other local market segments.
Execute sales and marketing plans, build local business and community relationships, and identify opportunities to increase length of stay, repeat business, and guest loyalty.
Align commercial strategies with hotel operations and monitor local demand generators, seasonal trends, and competition in the Coachella Valley.
Drive guest satisfaction and service excellence, maintain Residence Inn service expectations, and resolve escalated guest concerns.
Build relationships with long-term guests, review guest feedback, and implement service improvements that support a residential-style experience.
Recruit, develop, and retain high-performing hospitality professionals; coach department leaders and conduct performance evaluations.
Set performance expectations, provide associate growth opportunities, and develop a strong leadership team.
Foster an engaged, inclusive culture focused on learning, recognition, collaboration, innovation, service, and results.

Benefits

Competitive base salary based on experience, skills, qualifications, and geographic market.
Performance-based incentive plan and opportunity to increase earnings through business development and revenue achievement.
Medical, dental, and vision insurance.
Ancillary benefits to support well-being.
401(k) with company contribution.
Paid time off.
Paid sick leave.
Ongoing training and mentorship.
Professional development opportunities.
Advancement opportunities within a growing hospitality management company.
Associate referral program.
Participating hotel discounts.
Daily Pay.
Associate recognition programs.