General Manager

Community Choice Financial Family of Brands • Sumter, SC

5d • Onsite

About The Position

The General Manager at TitleMax in Sumter, South Carolina, leads store operations and team performance while providing customers with financial solutions. The role is responsible for growing revenue, maintaining compliance, and building customer loyalty through high-quality service. The GM develops team members through coaching and training, manages customer transactions and risk within established limits, and supports a fast-paced, customer-focused store environment. This is an in-person, full-time position requiring at least 40 hours per week and regular attendance, including weekends.

Requirements

• High school diploma or equivalent.
• At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
• Operations experience in a leadership capacity.
• Excellent verbal and written communication skills.
• Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
• Valid driver’s license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
• At least 18 years of age, or 19 in Alabama.
• Must pass a background check.
• Ability to meet the physical demands of the position, including frequently remaining stationary, standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
• Maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance including weekends.

Nice To Haves

• Associate degree or higher.
• Experience in check cashing, document verification, or money order processing.
• Bilingual English/Spanish skills; this may be required at certain locations.

Responsibilities

• Manage overall store performance to meet or exceed Company performance standards.
• Coach, lead, and develop team members in Company systems and standards, account management, collections, job duties, and performance reporting.
• Lead local marketing efforts, business-to-business partnerships, referrals, and community and in-store events to grow revenue.
• Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
• Enforce quality standards, procedures, and applicable local and state laws and regulations.
• Participate in audits and compliance reviews as directed by the corporate office or District Manager.
• Supervise office security, cash management, and loss prevention, including documenting cash discrepancies, vault activity, inventory, deposits, and expenses.
• Conduct opening and closing procedures and train new staff in keyholder duties.
• Participate in employee selection, review, hiring, and retention.
• Develop work schedules based on budget, workload, and store needs, and ensure adequate staffing.
• Handle complex customer situations with integrity and professionalism.
• Maintain the store’s internal and external appearance and coordinate basic facility maintenance.
• Oversee the store planogram and ensure seasonal and promotional marketing materials are displayed properly.
• Perform applicable duties outside the office, including on-site vehicle appraisals, errands, and external marketing.
• Work efficiently in a fast-paced, changing environment while handling multiple tasks and meeting individual and team performance standards.
• Perform additional tasks as directed by leadership.

Benefits

• Paid on-the-job training and a comprehensive new-hire program.
• Learning management system with e-learning modules for professional and personal development.
• Cross-brand training and opportunities across the company’s brands.
• Performance-based career advancement.
• Educational reimbursement program.
• Medical insurance options, including telemedicine and HSA/FSA options.
• Traditional and Roth 401(k) retirement plans with a Company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
• Employee Assistance Program offering mental health resources and life coaching for employees and family members.
• Discount Marketplace with nationwide and local retailer discounts.
• Paid time off that starts at 12 days in the first year and increases over time.
• Business-casual dress code that includes jeans and sneakers.
• Performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED