Assistant General Manager
About The Position
The Assistant General Manager (AGM) works directly with the General Manager to support the service center’s management team, drive consistent revenue growth, and deliver excellent customer service and guest experiences. The role includes developing and coaching teammates, maintaining quality and safety standards, supporting financial and operational performance, and helping ensure the service center is clean and ready for guests. The AGM may perform opening and closing duties when the General Manager is off and may carry out other duties and projects needed for the position.
Requirements
- One to three years of retail management experience; professional automotive experience is not required.
- Exceptional oral and written communication skills.
- Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
- Sound business sense and a comprehensive understanding of the retail industry.
- Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
- Positive, helpful attitude and professional conduct and appearance.
- Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
- Guest-first mindset.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on hard surfaces such as concrete or metal.
- Ability to lift and move work-related items weighing up to 50 pounds.
- Must be at least 18 years of age.
Responsibilities
- Work with the General Manager to grow revenue, guest count, and lead measures, including core sales mix, MultiCare, and Core Plus.
- Coach teammates to deliver excellent customer service and an exceptional guest experience.
- Lead by example and build team engagement and efficiency through training, guidance, coaching, and direction.
- Ensure quality-control measures and processes are followed consistently.
- Support inventory management, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
- Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
- Provide clear and detailed direction to the team.
- Ensure the service center is clean, safe, and presentable in accordance with the Guide to Excellence (GTE).
- Guide and mentor automotive technicians and CSA's.
- Perform opening and closing duties when the General Manager is off.
- Help the General Manager build and maintain an engaged workforce that reflects customer volume and business needs.
- Lead daily team huddles and store meetings to set direction for achieving business goals.
- Manage inventory and product orders to meet business needs.
- Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform other duties as assigned or needed.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- No need to pay for tools
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot employee discount platform
- Paid time off after 180 days
- Spot bonuses through an internal rewards program
- Uniforms paid for and laundered
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
