General Manager

Wonder•Gambrills, MD

5d•$89,500 - $107,500•Onsite

About The Position

As a General Manager, you will be the business leader of a Wonder location, overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. You will lead a multifunctional team, coordinate cross-brand collaboration in a single facility, and own the location’s P&L. The role requires operational dexterity across staffing, vendor relations, business performance, and local partnerships. You will manage employees and nonemployee contract partners and represent Wonder in the local partner ecosystem. You will oversee kitchen, service, and fulfillment operations across dine-in, pickup, and delivery; develop and manage the team; drive financial and operational results; build talent pipelines; and maintain relationships with brand partners, vendors, contracted operators, and local stakeholders. The role is based in Gambrills, Maryland, and requires open availability, including nights and weekends, as well as the ability to lift up to 50 pounds and stand for extended periods.

Requirements

At least 3 years of experience leading high-volume, complex operations in areas such as logistics, field-based retail, hospitality, food, or eCommerce.
Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services.
Proven leadership background and a track record of progressive growth and advancement.
Demonstrated success in full P&L ownership, KPI management, and driving operational results.
Proactive problem-solving ability and comfort working in fast-paced, ambiguous environments.
Comfort managing workforces that include employees and contracted vendors or partners.
Ability to influence and collaborate across functions such as finance, HR, logistics, culinary, and partner organizations.
Strong focus on customer service, quality, accountability, and results.
At least 18 years of age and legally authorized to work in the United States.
Ability to lift up to 50 pounds and stand for extended periods.
Open availability, including nights and weekends.
Food Manager Certificate as required by state, county, or local health departments.

Responsibilities

Oversee day-to-day operations across kitchen, service, and fulfillment channels, including dine-in, pickup, and delivery.
Optimize labor deployment, throughput, and service execution to meet changing business needs.
Ensure compliance with labor, food safety, team member safety, and other applicable standards.
Manage inventory accuracy, waste reduction, product shelf life, operational readiness, and demand forecasting.
Monitor customer feedback and operational trends, set operational KPIs, and use data to improve service and results.
Hire, onboard, coach, schedule, and develop hourly employees and shift leaders.
Lead a blended workforce of internal employees and external partners, and foster collaboration between Wonder and third-party teams.
Address performance issues promptly and respectfully, and ensure compliance with state and federal labor laws.
Own the location’s P&L and use data to influence labor efficiency, food costs, and operational margin.
Track guest experience, order accuracy, throughput, and financial performance KPIs.
Partner with finance, culinary, procurement, logistics, and other functions to identify cost-saving and revenue-driving opportunities.
Build action plans based on local performance insights, customer feedback, and operational trends.
Build talent pipelines, succession readiness, and certified trainer capacity for new store openings and consistent onboarding.
Mentor managers-in-training and prepare them for potential transfers or leadership roles at other locations.
Model company values and performance standards while supporting personal and professional growth.
Align staffing, scheduling, and development efforts with anticipated business needs and growth.
Share feedback, pilot new initiatives, and champion best practices for company-wide adoption.
Serve as the on-site contact for brand partners, vendors, and contracted operators; nurture relationships with local stakeholders.
Ensure brands operating in the kitchen meet Wonder’s service and food quality standards.
Represent Wonder in local community and business interactions.