Funeral Assistant Jobs

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Funeral Services Assistant

SCI Shared Resources•San Antonio, TX

About The Position

Provides clerical and administrative assistance in support of funeral operations. The role includes interacting with the general public, answering questions and providing information about funeral and cremation services and related topics, answering phones courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in accordance with company policies and procedures. The assistant prepares service spaces and materials, including floral arrangements, chairs, caskets, urns, photographs, and personal keepsakes, and ensures appropriate care and storage of those items. The role may involve respectfully preparing the deceased, including dressing and lifting, or operating a crematory as permitted by law and company regulations. It also includes office work, errands, ushering, parking or transportation duties, driving funeral home vehicles, providing refreshments where allowed by law, assisting families during visitations and services, and cleaning vehicles as required.

Requirements

  • High school diploma or equivalent.
  • Valid state driver’s license with an acceptable driving record.
  • High level of compassion and integrity.
  • Clear and concise verbal and written communication skills.
  • Professional behavior and ability to work as a team player.
  • Ability and willingness to learn.

Nice To Haves

  • Previous customer service and/or sales experience.
  • Proficiency with the MS Office suite and databases.

Responsibilities

  • Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and personal keepsakes or mementos; ensure appropriate care and storage of these items.
  • Prepare documents related to services, cremations, and maintenance as directed by management.
  • Assist with respectful preparation of the deceased, including dressing and lifting, or operate a crematory as permitted by law and company regulations.
  • Perform office duties, including answering phones and operating office equipment and systems.
  • Run errands, such as delivering flowers and picking up supplies or documents.
  • Serve as an usher and, as needed, park cars or perform transportation duties.
  • Drive funeral home vehicles for services and to pick up families.
  • Ensure refreshments are available where allowed by law.
  • Assist with visitations, memorials, and funeral services, including setting up the visitation area and chapel, dressing and casketing remains, and delivering family items and flowers.
  • Greet and receive client families and other people entering the office, and provide information and assistance.
  • Accommodate family needs during services and visitations.
  • Wash and clean funeral home vehicles and other client vehicles as required.
  • Attend monthly staff meetings and follow the company’s mission, values, policies, and procedures.

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