Funeral Services Assistant (part-time)

Service Corporation International•Charlotte, NC

11d

About The Position

Provides clerical and administrative assistance in support of funeral operations. The role also involves meeting the general public, answering questions and providing information about funeral and cremation services and related topics, answering phones courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in accordance with its policies and procedures. The assistant prepares service spaces and items, including floral arrangements, chairs, caskets, urns, photographs, and family keepsakes, and ensures their proper care and storage. The role supports visitations and services, accommodates family needs, greets and assists visitors, prepares service-related documents, and may assist with the respectful preparation of remains, including dressing and lifting, or operate a crematory when permitted by law and company regulations. Other duties include office work, errands, ushering, parking or transportation, driving funeral home vehicles, making refreshments available where permitted, and cleaning vehicles as needed.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn MS Office and databases.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and personal keepsakes, and ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of deceased persons, including dressing and lifting, or operate a crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating office and service equipment.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other visitors seeking information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Attend monthly staff meetings.
Answer questions and provide information about funeral, cremation, and related topics.