Funeral Services Assistant (part-time)

SCI Shared Resources•Charlotte, NC

About The Position

Provides clerical and administrative assistance in support of funeral operations. The role includes meeting the public, answering questions about funeral and cremation services, handling phone calls courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in accordance with its policies and procedures. The assistant prepares service spaces and items, including floral arrangements, chairs, caskets, urns, photographs, and family keepsakes, and ensures their proper care and storage. The role may include preparing service, cremation, and maintenance documents; respectfully preparing the deceased, including dressing and lifting, or operating a crematory where permitted by law and company regulations; assisting families and guests during visitations and services; and ensuring refreshments are available where legally allowed. Other duties include office work, errands, ushering, parking or transportation tasks, driving funeral home vehicles, and cleaning vehicles as needed.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to be a team player.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases; willingness and ability to learn are required.

Responsibilities

Provide clerical and administrative assistance supporting funeral operations.
Meet the general public and answer questions about funeral, cremation, and related topics.
Answer phones courteously and assist with funeral, memorial, and other services or ceremonies as requested by clients and management.
Attend monthly staff meetings.
Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and personal keepsakes or mementos; ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of the deceased, including dressing and lifting, or operate a crematory where permitted by law and company regulations.
Perform office duties using phones, fax machines, computers, multiline phone systems, debit card machines, typewriters, postage meters and scales, and stereo/video systems.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and perform parking or transportation duties as needed.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including visitation and chapel setup, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other people entering the office for information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Perform duties in keeping with company mission and values, policies, and procedures.