Funeral Services Assistant (part-time)

Service Corporation International•Lake Charles, LA

About The Position

The Funeral Services Assistant provides clerical and administrative support for funeral operations and assists with services and ceremonies as requested by clients and management. The role includes welcoming and assisting families and members of the public, answering questions and phones courteously, and attending monthly staff meetings. Duties must be performed in alignment with the company’s mission, values, policies, and procedures. The assistant prepares service spaces and items, including floral arrangements, chairs, caskets, urns, photographs, keepsakes, and refreshments where legally permitted, and ensures items are cared for and stored appropriately. The role may involve assisting with the respectful preparation of remains, including dressing and lifting, or operating a crematory when permitted by law and company regulations. Other work includes preparing service, cremation, and maintenance documents; performing office tasks; running errands; ushering; parking cars; transporting families; driving funeral home vehicles; and cleaning vehicles as needed.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Provide clerical and administrative assistance supporting funeral operations.
Meet and assist the public, answer questions, and provide information about funeral, cremation, and related topics.
Answer phones courteously and perform general office duties.
Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes or mementos, and ensure their proper care and storage.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with the respectful preparation of remains, including dressing and lifting, or operate the crematory when permitted by law and company regulations.
Operate office equipment and systems, including a fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale, and stereo/video system.
Run errands, such as delivering flowers and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel spaces, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other people entering the office for information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as needed.
Attend monthly staff meetings.