Funeral Services Assistant (part-time)

SCI Shared Resources•Lake Charles, LA

About The Position

Provides clerical and administrative assistance in support of funeral operations. The role includes meeting the general public, answering questions and providing information about funeral and cremation services and related topics, answering phones courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in adherence to company policies and procedures. Prepares for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and personal keepsakes or mementos, and ensures their proper care and storage. Prepares documents related to services, cremations, and maintenance as directed by management. May assist with respectful preparation of the deceased, including dressing and lifting, or operate a crematory, as permitted by law and company regulations. Performs office duties using equipment such as computers, fax machines, multiline phone systems, debit card machines, typewriters, postage meters and scales, and stereo/video systems. Runs errands, including floral deliveries and picking up supplies or documents. Serves as an usher and may park cars or perform transportation duties. Drives funeral home vehicles for services and to pick up families. Ensures refreshments are available where permitted by law; assists with visitations, memorials, and funeral services, including setup, dressing and casketing remains, and delivering family items and flowers. Greets and receives client families and others entering the office, accommodates family needs during services and visitations, and may wash and clean funeral home vehicles and other client vehicles as needed.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Provide clerical and administrative assistance supporting funeral operations.
Meet the general public, answer questions, and provide information about funeral and cremation services and related topics.
Answer phones courteously and assist with funeral, memorial, and other services or ceremonies as requested.
Attend monthly staff meetings and follow the company mission, values, policies, and procedures.
Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes; ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of the deceased, including dressing and lifting, or operate a crematory, as permitted by law and company regulations.
Perform office duties using phones, fax machines, computers, and other listed office equipment.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and perform parking or transportation duties as needed.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where permitted by law.
Assist with visitations, memorials, and funeral services, including setup, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and others entering the office and accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.