Funeral Services Assistant (part-time)

Service Corporation International•Fremont, CA

2d•$17 - $21

About The Position

The Funeral Services Assistant provides clerical and administrative support for funeral operations and assists with funeral, memorial, and visitation services. The role involves greeting and assisting client families and members of the public, answering questions about funeral and cremation services, and responding to phone calls courteously. Duties must be performed in accordance with the company’s mission, values, policies, and procedures. Attendance at monthly staff meetings is expected. The assistant prepares service spaces and materials, including floral arrangements, chairs, caskets, urns, photographs, and family keepsakes, and ensures these items are properly cared for and stored. The role may include respectfully preparing the deceased, dressing and lifting remains, or operating a crematory as permitted by law and company regulations. Other tasks include document preparation, office work, errands, ushering, driving funeral home vehicles, arranging refreshments where legally permitted, and cleaning vehicles as needed. Compensation is $16.90–$21.00 per hour. Part-time associates averaging 20 hours per week may be eligible for a 401(k).

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
Ability and willingness to learn databases and relevant office systems.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and other family keepsakes, and ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of the deceased, including dressing and lifting remains, or operating a crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other people entering the office, providing information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Attend monthly staff meetings.
Answer public questions and provide information about funeral, cremation, and related topics.