Funeral Services Assistant (part-time)

Service Corporation International•Sarasota, FL

About The Position

The Funeral Services Assistant provides clerical and administrative support for funeral operations and interacts with the general public by answering questions and providing information about funeral and cremation services. The role involves courteously answering phones, assisting with funeral, memorial, and other ceremonies as requested by clients and management, and attending monthly staff meetings. Duties must align with the company’s mission and values and comply with its policies and procedures. The assistant prepares service spaces and materials, handles service-related documents, supports visitations and ceremonies, and helps accommodate family needs. The position may also involve respectful preparation and lifting of deceased individuals or operation of a crematory, as permitted by law and company regulations. Other duties include office work, errands, ushering, driving funeral home vehicles, providing refreshments where allowed, and cleaning vehicles as needed.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos, and personal keepsakes, and ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of deceased individuals, including dressing and lifting, or operating a crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other visitors seeking information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Answer questions and provide information about funeral, cremation, and related topics.
Attend monthly staff meetings.