Funeral Services Assistant (part-time)

SCI Shared Resources•Sarasota, FL

About The Position

Provides clerical and administrative support for funeral operations. The role also involves meeting members of the public, answering questions and providing information about funeral and cremation services and related topics, answering phones courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in adherence to its policies and procedures. The position supports service preparation and family needs, including setting up floral arrangements, chairs, caskets, urns, photographs, and keepsakes; preparing service-related documents; assisting with respectful preparation of the deceased; and helping with visitations, memorials, and funerals. It also includes office tasks, errands, ushering and transportation, greeting and assisting families and visitors, maintaining refreshments where permitted, and cleaning vehicles as needed.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn databases and office software.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes, and ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of the deceased, including dressing and lifting, or operate the crematory as permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands, such as delivering flowers and picking up supplies or documents.
Serve as an usher and assist with parking or other transportation needs.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where permitted by law.
Assist with visitations, memorial services, and funerals, including setting up visitation areas and chapels, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other visitors entering the office, and provide information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Attend monthly staff meetings.
Perform duties in accordance with the company’s mission, values, policies, and procedures.