Funeral Services Assistant (part-time)

Service Corporation International•North Charleston, SC

About The Position

The Funeral Services Assistant provides clerical and administrative assistance in support of funeral operations. The role includes greeting the public, answering questions about funeral and cremation services, responding to phone calls courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in accordance with its policies and procedures. The assistant prepares service spaces and materials, supports visitations and ceremonies, accommodates families’ needs, and may assist with the respectful preparation of remains, including dressing and lifting, or operating a crematory when permitted by law and company regulations. The position also involves office work, errands, vehicle operation and cleaning, and ensuring refreshments are available where allowed by law.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and other family keepsakes, and ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of the deceased, including dressing and lifting, or operate a crematory as permitted by law and company regulations.
Perform office duties, including answering phones and operating office and service equipment.
Run errands, including delivering flowers and picking up supplies or documents.
Serve as an usher and, when needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and family pickups.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other visitors seeking information or assistance.
Accommodate families’ needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles when required.
Attend monthly staff meetings.