Funeral Services Assistant (part-time)

Service Corporation International•Culpeper, VA

About The Position

The Funeral Services Assistant provides clerical and administrative support for funeral operations and helps with funeral, memorial, visitation, and other ceremonies as requested by client families and management. The role includes welcoming the public, answering questions about funeral and cremation services, and responding to phone calls courteously. Attendance at monthly staff meetings is expected. Duties must be carried out in accordance with the company’s mission and values and its policies and procedures. The assistant prepares service spaces and related items, helps accommodate family needs, performs office and errand duties, and may assist with the respectful preparation of deceased persons or operation of a crematory as permitted by law and company regulations.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and personal keepsakes, and ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of remains, including dressing and lifting deceased persons, or operate the crematory as permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and, when needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other visitors seeking information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and, when required, client vehicles.
Answer questions and provide information about funeral, cremation, and related topics.
Attend monthly staff meetings.
Follow the company mission, values, policies, and procedures.