Funeral Services Assistant

Service Corporation International•San Antonio, TX

11d

About The Position

Provides clerical and administrative assistance supporting funeral operations. The role also includes meeting the general public, answering questions and providing information about funeral and cremation services and related topics, answering phones courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. The Funeral Services Assistant performs duties consistently with the company mission and values and in adherence to company policies and procedures. Responsibilities include preparing service spaces and items, supporting families during visitations and services, assisting with respectful preparation of deceased persons as permitted by law and company regulations, performing office and errand duties, and driving or maintaining vehicles as needed.

Requirements

High school diploma or equivalent.
Valid state driver's license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.

Nice To Haves

Previous customer service and/or sales experience preferred.
Proficiency with the MS Office suite and databases preferred; ability and willingness to learn required.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and other family keepsakes or mementos; ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of deceased persons, including dressing and lifting, or operation of the crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating office and service equipment.
Run errands, such as delivering flowers and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel spaces, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other people entering the office for information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles when required.
Attend monthly staff meetings.