Funeral Services Assistant

SCI Shared Resources•New Braunfels, TX

12d

About The Position

Provides clerical and administrative assistance supporting funeral operations. The role also involves meeting the general public, answering questions and providing information about funeral and cremation services and related topics, answering phones courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in accordance with company policies and procedures. Prepares for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and other family keepsakes or mementos, and ensures proper care and storage of these items. Prepares service, cremation, and maintenance documents as directed by management. May assist with respectful preparation of the deceased, including dressing and lifting, or operate a crematory, as permitted by law and company regulations. Performs office duties, runs errands, serves as an usher, may park cars or provide other transportation, and drives funeral home vehicles for services and family pickups. Helps ensure refreshments are available where legally allowed, supports visitations and services, greets and assists visitors, accommodates family needs, and may wash and clean funeral home or client vehicles as required.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Provide clerical and administrative support for funeral operations.
Meet the public and provide information about funeral, cremation, and related topics.
Answer phones courteously and assist with office duties.
Assist with funeral, memorial, visitation, and other services or ceremonies as requested by clients and management.
Attend monthly staff meetings.
Prepare service locations by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes or mementos.
Ensure proper care and storage of service items and family keepsakes.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of remains, including dressing and lifting, or operate a crematory, as permitted by law and company regulations.
Operate office equipment and systems, including fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale, and stereo/video system.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and potentially park cars or perform other transportation duties.
Drive funeral home vehicles for services and family pickups.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funerals, including visitation and chapel setup, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other visitors entering the office for information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.