Funeral Services Assistant

Service Corporation International•New Braunfels, TX

13d

About The Position

Provides clerical and administrative assistance in support of funeral operations. The role also involves meeting members of the public, answering questions and providing information about funeral and cremation services and related topics, answering phones courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in accordance with company policies and procedures. The assistant prepares service spaces and items, including floral arrangements, chairs, caskets, urns, photographs, and family keepsakes, and ensures their proper care and storage. The role may include preparing service, cremation, and maintenance documents; respectfully preparing deceased individuals, including dressing and lifting, or operating a crematory when permitted by law and company regulations; and assisting with visitations, memorials, and funeral services. The assistant greets and assists client families and visitors, accommodates family needs during services, helps ensure refreshments are available where legally permitted, runs errands, serves as an usher, parks cars, and drives funeral home vehicles to support services and family transportation. The role may also include washing and cleaning funeral home or client vehicles. Office duties include answering phones and operating office equipment and systems, such as a fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale, and stereo/video system.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes or mementos; ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of deceased individuals, including dressing and lifting, or operate a crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating a fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale, and stereo/video system.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and may park cars or perform other transportation requirements.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including visitation and chapel setup, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other people entering the office for information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Attend monthly staff meetings.
Perform duties consistently with the company mission and values and adhere to company policies and procedures.