Funeral Home Administrative Assistant

Foundation Partners Group • Denver, CO

10d

About The Position

The Administrative Assistant provides administrative and clerical support to managers, team members, and client families. Duties include answering phones, scheduling, creating and proofreading correspondence, and data entry. The role requires compassionate and professional interactions with families, technological competence, strong communication and grammatical skills, attention to financial and administrative details, reliable follow-through on funeral service documentation, and keeping the office and its supplies organized.

Requirements

• High school diploma or equivalent.
• At least three years of work experience in a small business office environment.
• Knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to use and learn multiple computer software programs, systems, and other office equipment.
• High attention to detail and accuracy, with excellent follow-up skills.
• Ability to establish and maintain effective internal and external work processes.
• Strong communication and grammatical skills, with the ability to proof work.

Nice To Haves

• Funeral industry experience.

Responsibilities

• Answer phone calls with appropriate phone etiquette, greet and interact with families, respond to inquiries, and direct inquiries as appropriate.
• Use company software, email, social media, text, online portals, and live webinars; update the funeral home website as needed.
• Create and proof correspondence and other work.
• Monitor accounts and financials related to receipt books, deposit policies, and receivables; close accounts when appropriate and complete product inventory.
• Ensure funeral service delivery items, including cremation permitting, death certificate filing, and other documentation, are completed professionally and promptly.
• Maintain a neat and presentable office area and office equipment; monitor inventory and reorder office supplies as needed.
• Participate in weekly updates with supervisors to share resources and ideas and meet goals.
• Complete monthly and quarterly financial and administrative processes.
• Provide administrative and clerical support to managers, team members, and client families, including scheduling and data entry.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED