Administrative Assistant

Legacy Funeral Group•Artesia, NM

10d

About The Position

The Administrative Assistant provides administrative and clerical support to a funeral home, cemetery, crematory, or combination of these facilities. The role also greets the public, answers questions, and provides courteous general information about services, with the goal of meeting and exceeding customer expectations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a non-exempt position.

Requirements

High school diploma or equivalent.
Two years of administrative support experience.

Responsibilities

Perform day-to-day clerical duties, including preparing death certificates, prayer cards, and related documents.
Greet family members and friends.
Complete required permits and certificates.
Receive and/or process payments and contracts.
Prepare and process veterans’ paperwork.
Order supplies, file documents, and respond to inquiries.
Ensure documentation supporting requested products and services is accurate and complies with state, federal, and company rules and regulations.
Prepare and distribute daily interment or cremation schedules, reports, and documents.
Maintain and verify the accuracy of logs associated with markers, interments, and/or cremations.
Respond to calls from external customers, including other cemeteries and mortuaries, regarding product and service selections, disposition of remains, contracts, and payments.
Coordinate the ordering of memorials and related products and control storage inventory for vaults and markers.
Oversee processing of installation orders to grounds and maintenance departments.
Enter contracts and cash receipts in HMIS when necessary.
Prepare marker and monument placement paperwork.
Process accounts payable transactions.
Assist Sales, Community, or Family Service Counselors as needed.
Assist location management with daily operations, including SOX compliance, delivery processes, and liability releases.
Assist with payroll.
Prepare for funeral services by preparing sign-in books, ensuring veterans’ paperwork is complete, and assisting professional funeral staff as directed.
Conduct blind checks.
Monitor and follow up on marker orders and track memorial orders.
Act as backup to the Receptionist.